Roney Joseph

• Collaborate with on and offshore teams to deliver innovative end to end SAP ECC solutions.
• Interacting with clients to identify and take their inputs for any new requirement.
• Design, customize, configure, develop, integrate, testing of SD, Document functional specifications.
• Resolving day-to-day production support issues and working on Support and Implement project S/4 Hana
• Identifying and working on RICEFs Functional Specifications Documents (FSDs) preparations as per the clients
requirements and working with developers/ABAP team to run the Regression Testing, SIT and UAT functionality in SAP.
• Experienced in Sap SD functional configuring account groups and Business partner for customers and multiple business
processes like Standard order, Credit and Debit process, Return process, Third party process, etc.
• Have worked on tickets related to Billing, Invoicing, Pricing configuration, Taxation, Credit management and End to End
sap SD Implementation and support.
• Worked on Go-Live and provided post live production support to clients.
• Trained the testers and service desk, customer support executives to execute sap scripts and recording the test results to
handle different enhancements and CRs. Estimate efforts, identify risks, and provide technical support
• Lead small Functional and Technical groups for implementing SAP S/4HANA and Conduct Fit gap analysis and business
process modeling and experience in in pricing procedures, special business processes, and SD module issues
• Preparing Unit Testing, User Acceptance Testing (UAT), SIT, FUT, Script writing, executed unit/integration testing and
supported UAT sign-off. Provide post-go-live support and generate daily status reports
• Knowledge of EDI / IDocs. Inbound / Outbound Idocs set-up, Functional Specifications Documents (FSDs), testing,
and quality assurance
• Knowledge in Pricing procedure, Output control, Copy control, Partner Determination, Listing/Exclusion, Free Goods,
Text determination and Route determination, MTO, STO, Intercompany and 3rd party sales process.
• Knowledge of SD processes i.e., Standard Order, Consignment, third party, Stock transfer, Service order, Rebate process,
Billing Plan, Inter- company STO, Make to Order scenarios etc. Identify RCA (Root Cause Analysis) and contribute to
process improvement
• Coordinating with SAP teams for Tickets or developments - EWM, BW, FICO, ABAP, Basis, PI/PO Team of 18 people.
Worked on Work on support engagement, manage priority-based tickets, and ensure SLA compliance
• Know-how of ASAP methodology, Activate methodology in SAP SD. and SD configuration

• Support team members to evaluate requirements for business programs and projects.
• Understanding of agile framework and scrum methodology
• Play a main role in innovating new off-the-shelf products.
• Responsible for the implementation of multiple research projects simultaneously
• Develop internal controls, policies, procedures
• Business Requirements Documents (BRD), Functional Specifications (FRD), User Stories, Acceptance Criteria, Use Cases,
Requirement Traceability Matrix (RTM). Gap Analysis, Root Cause Analysis, Impact Analysis, Cost-Benefit Analysis, ROI
Analysis, Trend Forecasting
• Agile, Scrum, Waterfall, SAFe (Scaled Agile Framework), Lean Six Sigma. JIRA, Confluence, Azure DevOps (ADO),
Trello. SQL, Excel (PivotTables, VLOOKUP), ETL, Data Warehousing. Tableau, Power BI, Wireframing tools.
• Prioritize key deliverables; assume full accountability for the overall success of the program.
• Providing information needed for proposals. Collaborate with project managers, developers, QA teams, and stakeholders
to ensure requirements are properly implemented.
• Translate business needs into functional and technical requirements for development teams.
• Identify and report defects or inconsistencies during BA review and testing phases.
• Ensure proper communication between business stakeholders and technical teams.
• Developed and maintain relevant reports and dashboards using reporting tools for monitoring key performance indicators
(KPI) and providing insights to stakeholders.

• Managed all financial matters, preparing and analyzing financial Managed Showroom sales, corporate clients from
Gandhinagar and Ahmedabad area
• Profile segments: Corporate sales/CSD/Fleet sales of Toyota hatchback, sedan, SUV, MPV
• Serviced existing accounts, obtained orders, and established new accounts by planning and organizing daily work schedules
to call on existing or potential sales outlets.
• Focused sales efforts by studying existing and potential volume of dealers.
• Monitored competition, gathered marketplace information.
• Resolved customer complaints, developed solutions, prepared reports, made recommendations to management on sales /
marketing campaigns.
• Corporate / retail Sales, order booking, in-house insurance, in-house retail finance, accessory sales, vehicle delivery

• Handled a team of 50 personnel working at one of the DSA centers.
• Acted as a client coordinator.
• Verified documents submitted by customers for the conversions of the connections.
• Motivated the team to achieve the targets and solved their on-the-job problems.
• Handled 2 DSA (customer care) centers dealing with conversion of prepaid mobile connections to postpaid connections.
• Positioned my DSA center on 2nd rank among all the other Airtel DSA centers in its 2nd month of business

• Schedule and coordinate internal/external meetings and prepare agendas.
• Handle emails, meeting requests, and correspondence.
• Prepare meeting minutes, action items, and follow up on deliverables and Ensure smooth day-to-day operations of the
Executive Office.
• Maintain project trackers, dashboards, and business documentation and Follow up with departments to ensure timely
completion of assigned tasks.
• Coordinate audits, statutory filings, MIS reports, and board meeting materials, Coordinate leadership meetings, board
meetings, and executive reviews.
• Liaise with internal teams, consultants, vendors, and senior stakeholders.
• Track deadlines and ensure timely completion of assigned tasks and Take minutes during meetings and track action items.
• Handle confidential information with professionalism and discretion.
• Support leadership in daily operational and administrative activities
• Manage calendars, schedule meetings and coordinate communications across multiple time zones and prioritize
appointments.
• Prepare reports, maintain internal documentation and ensure accurate record keeping.
• Support HR administration, onboarding, recruitment coordination and employee documentation.
• Maintain project trackers, operational templates and workflow documentation.
• Liaise with Finance regarding invoice tracking, expense coordination, payment follow-ups and related administration.
• Assist with social media and marketing activities, including content coordination, scheduling posts, monitoring engagement
and updating company platforms.
• Respond to internal and external correspondence in a professional and timely manner.
• Support senior leadership with confidential administrative tasks and business operations.
• Take ownership of ad-hoc projects and administrative duties as business needs evolve.
• Ensure smooth day-to-day operational support while working remotely.
• Arrange domestic and international travel, including flights, hotels, visas, and local transportation.
• Prepare detailed travel itineraries and ensure all travel-related documentation is in place.
• Coordinate accommodation and logistics for visitors and business partners.
• Process expense claims, invoices, and reimbursements.
• Support event planning, leadership visits, and company functions as required.
• Follow up with departments to ensure timely completion of assigned tasks.