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Muhammad Abdullah

KPO (Key Punching Operator)·PTC (Pakistan Tobacco Company)

Pakistan

Bachelor's degree, Accounting, data entry operators

 

Work experience

Total years of experience: 7 years, 7 months

KPO (Key Punching Operator)

January 2019 - Present

PTC (Pakistan Tobacco Company)

Jhang Sadr, Pakistan Hybrid

January 2019 - Present

Major deliveries include:
• Assist the ASM in achieving objectives including SOM numbers & communication
related targets as per the Sales Cycle Plan, and assist him in distribution
management.
• Leading a team of 12 DSRs and 6 merchandisers covering 1790 traditional trade
and whole sale outlets of Jhang Local and out city to maintain sales, coverage and
communication according to the trade segmentation.
• Daily & weekly fallow up targets of DSRs, Key Accounts & Wholesalers.
• Execute communication strategy at Key Accounts, Wholesale, and General Trade
outlets as per the approved plan. Also update the retail census data as and when
required.
• Work With & Work Review of DSRs to check their Sales Communication, Public
Relations and implementation of ICM points and train them to increase their
improvements verses to achieve sales targets.
• Educate customers on inventory management in order to minimize the OOS (out of
stock).
• Monitor Sales Plan for the assigned Area Sales Office to ensure Business Growth,
Profitability, minimization of Losses & Optimum Utilization of Resources in line with
defined KPIs.
• Update all relevant market data and information including retail dynamics, ECD
and competitor intelligence to improve companys understanding of trade to
develop appropriate strategies and plans.
• Negotiate with retailers for visibility rental contracts.
• Ensure timely and efficient implementation of the Cycle Plan through executing
the in-market activities including the TPOSM, PPOSM deployment and evaluate and
report on execution versus objectives to measure results versus targets.
• Communicate with vendors and monitor different tasks assigned to them. Verify
estimates, purchase orders and invoices of merchandising fixtures.
• Keeps close liaison with distributor for issue resolution & other coordination & build
relationship.
• Ensures development of customer in Clusters & Territories to increase market
presence & visibility.
◦ Keeps close liaison with Supply Chain counterpart to
ensure smooth sales operations.
• Manage the Sales team to ensure smooth Sales Operations & consequent cash
flows.
• Provides tactical assistance, guidance & coaching to respective DSRs for issue
resolution.
• Visit the Sales Office, Warehouse & Market to: o Assess working of the DSRs
and Merchandisers. o Provide on job training & coaching to DSRs and
Merchandisers. o Analyze the Product availability & visibility in the market.
◦ Get customer feedback, address customer complaints & build
relationship with key customers.
• Reviews information and documents of distributor and forwards the documents to
company.

Company industry:
Industrial Production

Education

Government post graduate college

January 2016

January 2016

Bachelor's degree, Accounting, data entry operators

Pakistan

Faisalabad Board

January 2014

January 2014

High school or equivalent, Computer Science

Pakistan

Skills

BUSINESS DEVELOPMENT

Intermediate

CAREER COUNSELING

Intermediate

COMMUNICATION STRATEGIES

Intermediate

COMMUNICATIONS

Intermediate

DISTRIBUTION MANAGEMENT SYSTEMS

Intermediate

INVENTORY MANAGEMENT

Intermediate

OPERATIONS MANAGEMENT

Intermediate

PUBLIC RELATIONS

Intermediate

RETAIL EXPERIENCE

Intermediate

SALES

Intermediate