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Mohammed Saleem

IT Support Engineer·Amazon - Saudi Arabia

Saudi Arabia

Higher diploma, Electronics & Communication Engineering

 

Work experience

Total years of experience: 15 years, 9 months

IT Support Engineer

December 2018 - Present

Amazon - Saudi Arabia

Riyadh, Saudi Arabia

December 2018 - Present

working as an IT System Administrator for Amazon KSA

Having more than Nine years of experience in Administration, Configuring, Maintaining and troubleshooting of Windows/Linux servers.
• Having knowledge in Virtualization technologies like ESXI and Virtual box.
• Having good knowledge of Active Directory server and FSMO roles
• Having good knowledge of Office 365.
• Having middle level knowledge on SCCM

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Information Technology

Technical Support Technician

August 2016 - September 2018

EXAP Contracting Co.

Riyadh, Saudi Arabia

August 2016 - September 2018

Worked as an IT System Administrator in EXAP contracting co.

Company industry:
Civil Engineering
Job role:
Information Technology

IT Associate Engineer

June 2014 - May 2016

Cambridge Technology Enterprise Ltd.

Hyderabad, India

June 2014 - May 2016

Responsible for installing, configuring & maintaining windows & Linux servers including web servers and also responsible for fixing application issues, system issues any incident that is disrupting the IT-Infrastructure that business user depends on. Providing immediate attention in crucially or live issues.

Company industry:
IT Services
Job role:
Support Services

System Engineer

July 2011 - June 2014

Soma Enterprise Ltd

Hyderabad, India

July 2011 - June 2014

To ensure Servers running on Windows and Linux, Desktops are up and running, common troubleshooting, network connectivity and LAN related issues and troubleshooting
• Antivirus and all other related software installation, configuration and troubleshooting
• To ensure correct implementation of Toll, HTMS, and fiber optics work.
• To coordinate all quality processes during and post installation phase.
• Run the procedures in Oracle database while changes in Toll Tariff.
• Trouble shoots in user login.
• To ensure that all routine and scheduled maintenance activities are carried out on all systems and sub systems of Tolling as per the equipment manuals supplied by the equipment suppliers.
• Installation and trouble shooting of network printers and office systems.
• Trouble shoots of Citrix client software.
• Extract ATCC (Automatic Traffic Count Classification) data from data loggers from various locations through fiber optic communication.
• Monitoring of Meteorological equipment and generating weather reports.
• To maintain the communications backbone and the network on the route and within the centers and sub centers.
• To establish a backup and recovery procedure for data.
• Reporting the details related to hardware inventory to Senior and management.

Company industry:
Civil Engineering
Job role:
Information Technology

IT Support Engineer

July 2010 - July 2011

Pact Software and services

Hyderabad, India

July 2010 - July 2011

• Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Keep good LAN connectivity of all systems to server

Company industry:
Software Development
Job role:
Information Technology

Education

Board of Technical Education Bangalore

May 2004

May 2004

Higher diploma, Electronics & Communication Engineering

India

GPA (percentage): 62%

GPA (percentage): 62%

I have completed Diploma Engineering from from Board of Technical Education Bangalore Karnataka India. we have done railway traffic signal system project in our final year.

Skills

Middle Office

Expert

Windows Server

Expert

Windows 7

Expert

Linux Server

Expert

Windows Server Administration

Expert

Windows Servers

Expert

network LAN & WAN

Intermediate

Microsoft Certified System Engineer

Expert

Exchange server, Server 2008 AD, Office 365, Etc

Intermediate

Active Directory

Expert

Windows Server Administration

Expert

Linux Server

Expert

Windows 7

Expert

Windows Server

Expert

Middle Office

Expert

Languages

English

Expert

Urdu

Expert

Hindi

Expert

Trainings and Certifications

Trainings

Office 365

Spectrum Mumbai

SCCM

System Center Configuration Management System

Aug 2015

Hobbies and interests

surfing Internet on google to learn new technologies