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Maneh Al Jarba, Store Manager
Maneh Al Jarba, Store Manager

Maneh Al Jarba

Store Manager·Puma

Saudi Arabia

High school or equivalent, علوم شرعية

 

Work experience

Total years of experience: 16 years, 8 months

Store Manager

June 2025 - June 2026

Puma

Al Majmaah, Saudi Arabia

June 2025 - June 2026

• Managed the day-to-day operations of a Puma Outlet Store, driving commercial performance, inventory
optimization, customer experience, and team effectiveness.
• Delivered strong commercial performance, achieving 18.8% conversion rate, SAR 171 ATV, and 1.7 UPT
through KPI-driven sales management.
• More than 21, 000 customers served, selling 6, 650 units YTD while maximizing customer conversion and sales
productivity.
• Maintained a 36.4% sell-through rate while managing 18, 313 units of on-hand inventory, optimizing stock
productivity and merchandise availability.
Company industry:
Retail & Wholesale
Job role:
Management

Store Manager

November 2021 - June 2024

Max Fashion

Riyadh, Saudi Arabia

November 2021 - June 2024

• Oversaw a 30, 000 sq. ft. multi-department fashion store, leading 28 employees across 7 departments while
ensuring operational excellence and outstanding customer experience.
• Delivered approximately SAR 21M in annual sales, achieving 5% year-over-year growth and a 35%
conversion rate.
• Reduced shrinkage to 0.04%, earning recognition as the companys best-performing store in inventory control.
• Achieved 0% employee turnover, ranking as the top-performing store in employee retention through effective
leadership and talent development.
Company industry:
Retail & Wholesale
Job role:
Management

General Restaurant Manager

December 2020 - May 2021

Pizza Hut

Riyadh, Saudi Arabia

December 2020 - May 2021

• Directed all aspects of a 10, 000 sq. ft. restaurant, leading 15 employees while maintaining brand and
operational standards.
• Generated average daily sales of SAR 25K (approximately SAR 9.1M annually).
• Maintained Over 98% compliance in operational and food safety audits.
• Sustained Over 95% order accuracy through process optimization and operational discipline.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Store Manager

October 2017 - February 2020

Eddy Electronics & Furniture

Riyadh, Saudi Arabia

October 2017 - February 2020

• Held full accountability for a 52, 000 sq. ft. flagship store, leading 58 employees across all commercial,
operational, and people management functions.
• Generated approximately SAR 40M in annual sales while achieving 105% of the annual sales target.
• Achieved a 37% conversion rate and 0.07% shrinkage, delivering the companys highest sales performance
with the lowest inventory loss.
• Secured SAR 3.7M in B2B and government contracts, earning the Best Store Manager award during the
2019 Mega Sale.
Company industry:
Retail & Wholesale
Job role:
Management

Public Relations Manager

January 2015 - January 2017

Hussein Refaei Est.

Riyadh, Saudi Arabia

January 2015 - January 2017

• Managed PR, government relations, and corporate communication.
• Built relationships with key stakeholders.
• Led proposal preparation and project documentation.
Company industry:
Business Support Services
Job role:
Marketing and PR

Customer Service Manager

June 2013 - September 2015

eXtra

Riyadh, Saudi Arabia

June 2013 - September 2015

• Supervised front-end customer service operations, overseeing cashiering, after-sales services, maintenance,
home delivery, and customer support for a high-volume retail store.
• Contributed to positioning the store among eXtras Top 5 performing stores by delivering consistently high
NPS and operational excellence.
• Supported more than 640 customer transactions daily while maintaining efficient cash handling, returns,
warranty, and delivery processes.
• Managed customer-facing operations for a store receiving 2, 000+ daily visitors with a 32% conversion rate,
ensuring seamless service execution across multiple channels.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Loss Prevention Supervisor

March 2011 - April 2013

IKEA

Riyadh, Saudi Arabia

March 2011 - April 2013

• Led security, safety, loss prevention, and risk management operations for 100, 000+ sq. ft. IKEA store.
• Ensured the safety and security of 3, 000+ daily customers and 100+ employees, maintaining compliance
with IKEA global safety standards.
• Reduced shrinkage from 1.3% to 0.7% through strengthened investigations, compliance, and loss prevention
initiatives.
• Led incident response, theft prevention, emergency preparedness, and operational risk assessments,
strengthening store security and improving audit performance.
Company industry:
Retail & Wholesale
Job role:
Safety

Assistant Branch Manager

April 2005 - May 2009

Pizza Hut

Riyadh, Saudi Arabia

April 2005 - May 2009

• Managed daily restaurant operations, overusing kitchen, customer service, inventory, food safety, training,
government compliance, and home delivery operations.
• Coordinated the delivery of 50+ home orders daily while serving 200+ customers per day with consistent
service quality and operational efficiency.
• Supported weekend sales exceeding SAR 50K per day, ensuring smooth operations, labor optimization, and
customer satisfaction.
• Improved employee performance by 15% through structured coaching, operational discipline, and process
improvements.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Education

AlMawarid Schools

January 2012

January 2012

High school or equivalent, علوم شرعية

Saudi Arabia

Skills

Sales

Expert

Communications

Expert

Achieving Targets

Expert

Team Management

Expert

Time Management

Expert

Marketing

Expert

Sales

Expert

Accounting

Purchasing

Expert

FINANCIAL

Expert

MANAGEMENT

Expert

MARKET PLANNING

Expert

RECRUITING

Expert

ADVERTISING

Expert

BUDGETING

Expert

CASHIER

Expert

COACHING

Expert

CONTRACT MANAGEMENT

Expert

COUNSELING

Expert

Sales Management

Expert

Sales Growth

Expert

Customer Service

Expert

Administration

Expert

Team Management

Expert

Project Management

Expert

Order

Expert

Operation

Expert

Digital Marketing

Expert

Wholesale Sales

Expert

Sales Tax

Expert

Merchandising

Expert

Sales Coordination

Expert

Training

Expert

Business Development

Expert

BUSINESS OPERATIONS

Intermediate

COMPUTER LITERACY

Intermediate

DECISION MAKING

Intermediate

OPERATIONS

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

RETAIL EXPERIENCE

Intermediate

STRATEGIC THINKING

Intermediate

WORKFORCE PLANNING

Intermediate

ANALYTICS

Intermediate

INVENTORY CONTROL

Intermediate

KEY PERFORMANCE INDICATORS KPIS

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

INVENTORY MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

OPERATIONAL EFFICIENCY

Intermediate

Communications

Expert

Achieving Targets

Expert

Time Management

Expert

Languages

Arabic

Native Speaker

English

Expert

Trainings and Certifications

Certifications

Best Store Manager

Oct 2019

Trainings

Communicate Effectively with Customers

Dorob

Sep 2021

LEADERSHIP ESSENTIALS

Dorob

Sep 2021

Fundamentals of Management

Dorob

Sep 2021

Hobbies and interests

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