Laiba Shaheen

• Coordinate scheduling, confirmations, and follow-ups for client appointments and bookings.
• Verify eligibility and assist clients with coverage- and service-related inquiries.
• Handle inbound calls, emails, and requests while maintaining excellent customer service.
• Maintain confidential records and support efficient day-to-day operations.
• Use Oryx, Mango Voice, Dialpad, Google Workspace, and Microsoft Office in daily workflows.

• Resolved customer inquiries professionally and efficiently.
• Maintained accurate documentation and coordinated with internal teams.
• Delivered high-quality customer service while managing multiple priorities.