Harish kumar

• Own full P&L for 18 retail units across UAE, Oman, Bahrain, and Qatar, driving unit-level profitability and
sustainable growth across all locations.
• Cut store-development costs by 3% by renegotiating vendor contracts and standardizing build-out specifications,
enabling cost-effective regional expansion.
• Integrated B2B and B2C channels into a unified omni-channel model, driving an 18% increase in cross-channel
revenue.
• Strengthened inventory controls and audit frameworks, reducing stock discrepancies and reinforcing loss
prevention discipline across all units.
• Led 10+ cross-functional market-demand campaigns and manage the talent pipeline, including recruitment and
succession planning for new store leadership.

• Rebuilt store floor layouts around customer-behaviour analytics — a redesign modelled to lift first-year sales by
~20% YoY.
• Sharpened price positioning against benchmarked competitors, improving affordability perception and lifting
conversion.
• Streamlined internal operational agreements, freeing 160 hours/week in team capacity and raising store
productivity.
• Fronted the national Year of Sleep campaign as Sleep Ambassador, building category awareness and
incremental sleep-segment revenue.
• Improved succession-planning coverage by 25%, deepening the stores leadership bench.

• Managed a flagship store with a ₹150 Cr annual operating budget, tracking burn rate rigorously and consistently
holding spend within target thresholds.
• Elevated market positioning by introducing 20+ new brand partnerships and differentiating the product mix
toward higher-margin segments.
• Accelerated inventory turnover through dynamic stock rotation and markdown optimization, significantly
reducing ageing stock.
• Mentored 8+ high-potential team members into leadership-ready roles, strengthening the internal promotion
pipeline.

• Managed a ₹100 Cr top-line budget and transformed the store into the highest-profitability unit through strict
optimization of operational and administrative costs.
• Grew private-label contribution from 14% to 18% of total revenue through targeted merchandising and in-store
marketing.
• Rolled out omni-channel capabilities (ss.com) across 26 stores, managing infrastructure setup, staff training, and
order fulfillment at the flagship store.
• Elevated personal-shopper services, increasing average transaction value by 200% and raising CSAT scores from
4.5 to 4.7.
• Drove repeat business by activating the premium Black membership tier, boosting loyalty-driven revenue.

Selected to lead the flagship Mother Store in Bangalore — one of the chains
highest-visibility locations — with full P&L ownership; delivered 10% YoY sales growth on ~₹60 Cr annual top line
and achieved 90%+ mystery-audit scores (vs. 84% chain average), clearing 5 audits with zero critical non
conformances. Assumed full store leadership on completing the FastTrack Store Manager
Program; achieved 86% across compliance and mystery audits while sustaining CSAT at 90%. Owned ₹32 Cr departmental targets, consistently achieving 108% of
target; improved on-shelf availability from 87% to 92% and lifted margins 2% through private-label focus. Drove brand-positioning strategy to differentiate the store, expanding
footprint across primary and extended markets to capture new customer segments.