Amr Lashin

Manage high-volume customer interactions across calls and live chat while ensuring SLA compliance,
service quality, and customer satisfaction KPIs.
Convert inquiries into confirmed bookings through structured communication, CRM tracking, and
performance-driven customer handling strategies.
Monitor service quality metrics and implement process improvements to enhance operational efficiency
and customer experience outcomes.

Managed enterprise B2B accounts across technology, retail, and logistics sectors with full ownership of
sales pipeline and client lifecycle.
Achieved 35% revenue growth through strategic upselling, cross-selling, and CRM-based account
optimization.
Delivered SaaS solution success with 90%+ retention and renewal rate, ensuring long-term enterprise
client relationships and business continuity.

Managed multi-channel sales operations (online & retail) and contributed to business development through
customer acquisition strategies.
Consistently achieved and exceeded sales KPIs through pipeline management and consultative selling
techniques.
Conducted market research and competitor analysis to improve pricing strategy, conversion rates, and
customer engagement.

Managed patient scheduling, reception operations, and administrative coordination ensuring efficient
healthcare workflow.
Maintained accurate records and ensured compliance with confidentiality and healthcare service standards.
Supported patient experience improvement through structured communication and service coordination.

Led customer service operations in high-pressure airport environment ensuring service quality and
passenger satisfaction.
Managed escalations and coordinated with airline stakeholders for issue resolution and operational
efficiency.
Trained and supervised team members to improve performance, communication, and service delivery
standards

Present and sell company products and services to current and potential clients.
•Prepare action plans and schedules to identify specific targets and to project the number of contacts to be made.
•Follow up on new leads and referrals resulting from field activity.
•Identify sales prospects and contact these and other accounts as assigned.
•Develop and maintain sales materials and current product knowledge.
•Manage account services through quality checks and other follow-up.
•Identify and resolve client concerns.
•Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals.
•Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff.
•Coordinate company staff to accomplish the work required to close sales.
•Develop and implement special sales activities to reduce stock.
•Other duties as assigned.