Maha Alarjani

Supervise daily station operations while ensuring compliance with safety and service quality standards. Lead and coordinate a team of employees to maintain smooth operational performance. Monitor operational KPIs and prepare performance reports for management review. Coordinate responses to operational incidents and emergency situations effectively. Support employee onboarding and training to ensure operational readiness, and contribute to continuous improvement initiatives to enhance efficiency and passenger experience.

Managed daily station operations while maintaining high operational compliance levels. Resolved customer inquiries and complaints with professionalism and efficiency. Supported onboarding and training activities for newly assigned employees. Coordinated with internal departments to ensure operational readiness and smooth service delivery. Monitored service quality and contributed to achieving operational performance targets.

Assisted passengers with travel information and station services on a daily basis. Handled customer inquiries while maintaining a high level of customer satisfaction. Supported crowd management activities during peak operating hours. Promoted compliance with station policies and safety procedures. Contributed to improving passenger flow and reducing congestion levels.

Managed customer interactions through multiple communication channels and provided effective solutions for service and technical inquiries. Achieved performance targets while maintaining high service quality standards. Accurately documented customer cases and followed established escalation procedures. Demonstrated strong communication, problem solving, and issue resolution skills in a high volume operational environment.