عبدالرحمن الطياري

• Conduct in-depth diagnostics to identify and resolve hardware, software, and network issues for end-users
• Perform remote troubleshooting using structured diagnostic techniques to determine root causes and apply effective solutions
• Manage and monitor IT service desk tickets using ManageEngine ServiceDesk, ensuring timely response and resolution (SLA
driven)
• Log incidents, service requests, and resolutions with high accuracy, maintaining proper IT documentation
• Monitor IT assets and system performance, reporting devices requiring replacement, maintenance, or upgrade
• Install, configure, and maintain operating systems, enterprise applications, and IT peripherals (printers, network devices, etc.)
• Support end-users across multiple departments, ensuring minimal downtime and high user satisfaction
• Perform system updates, security checks, and data backups to maintain system reliability
• Maintain up-to-date documentation for technical procedures and support activities
•
Work in a fast-paced environment handling multiple support requests efficiently

• Resolved 20+ IT support tickets weekly, improving response time and operational efficiency
• Performed diagnostics and troubleshooting for hardware, software, and network-related issues
• Managed user accounts, permissions, and policies using Active Directory (AD)
• Installed and configured workstations, enterprise applications, and IT peripherals
• Maintained IT asset inventory and ensured accurate tracking and reporting
• Supported biometric attendance system setup and user onboarding
• Provided technical support to end-users and ensured proper issue resolution and follow-up