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حسين المعشي, Technical Operations & Support Officer (ATM Systems)
حسين المعشي, Technical Operations & Support Officer (ATM Systems)

حسين المعشي

Technical Operations & Support Officer (ATM Systems)·Al Rajhi Development Co

Saudi Arabia

Bachelor's degree, Computer Information Systems

 

Work experience

Total years of experience: 5 years, 3 months

Technical Operations & Support Officer (ATM Systems)

December 2020 - December 2023

Al Rajhi Development Co

Riyadh, Saudi Arabia

December 2020 - December 2023

• Operational Monitoring: Monitored a network of 2, 500+ ATM machines using specialized
management software to identify hardware malfunctions and connectivity status.
• Maintenance Ticket Management: Managed the full lifecycle of maintenance operations,
ensuring that software and hardware issues were addressed promptly to maintain a 99.5% uptime
SLA.
• Incident Investigation: Conducted on-site and remote investigations into ATM site incidents,
including vandalism and mechanical failures, and provided factual reports for management.
• Technical Procurement: Evaluated and approved quotations for repair materials and technical
labor, ensuring all maintenance work met company quality standards.
• Decision Making: Analyzed system alerts to determine the necessary maintenance actions,
coordinating with field teams to resolve technical issues efficiently
Company industry:
Banking

Technical Administrative Supervisor

January 2018 - January 2020

Mariah Solutions

Jeddah, Saudi Arabia

January 2018 - January 2020

• Process Troubleshooting: Identified and resolved data sync errors between various electronic
platforms to ensure payroll and employee records remained accurate.
• End-User Correspondence: Drafted and managed professional communications in Arabic and
English to coordinate system updates and procedural requirements with employees.
• Data Integrity & Digital Archiving: Supervised the migration of physical records to a digital
archive, ensuring payroll data and employee files were organized, searchable, and handled according
to privacy standards.
• Asset & Inventory Management: Managed the companys fixed asset registry using
digital inventory tools, ensuring 100% accountability for equipment and fleet resources.
Company industry:
IT Services

Web Developer

December 2017 - September 2018

Mariah Solutions

Jeddah, Saudi Arabia

December 2017 - September 2018

• End-User Support: Provided direct technical assistance to internal users, troubleshooting
application errors, connectivity issues, and OS bugs.
• System Analysis: Conducted requirement-gathering sessions with stakeholders to design
and optimize software workflows before deployment.
• Full-Stack Maintenance: Wrote, tested, and deployed code (PHP, MySQL, JQuery) to
improve system functionality and data integrity.
• Documentation: Authored technical manuals and operational guides for end-users to reduce
recurring support tickets.
Company industry:
IT Services

Education

University of Michigan-Flint

December 2016

December 2016

Bachelor's degree, Computer Information Systems

United States

GPA (point): 3.05 out of 4

GPA (point): 3.05 out of 4

Graduated with a GPA of 3.05 out of 4 along with possessing an additional minor in Computer Science

Skills

CompTIA

Expert

Information Technology

Expert

IT

Expert

IT Technical Support

Expert

IT HelpDesk

Expert

COMPUTER SECURITY

Intermediate

SELF DIRECTED LEARNING

Intermediate

MANAGEMENT

Intermediate

HELP DESK SUPPORT

Intermediate

COMPUTER HARDWARE

Intermediate

ACTIVE LISTENING

Intermediate

Cyber security Literacy

Intermediate

web development

Intermediate

Unix/Linux operating systems

Intermediate

problem solving

Intermediate

Leadership

Expert

BOOTSTRAP (FRONT-END FRAMEWORK)

Intermediate

CASCADING STYLE SHEETS (CSS)

Intermediate

JQUERY

Intermediate

MYSQL

Intermediate

HYPERTEXT MARKUP LANGUAGE (HTML)

Intermediate

Team Work

Expert

Communication

Expert

ERP Systems Literacy

Expert

MS Office

Expert

Computer Literacy

Expert

Formal Writing

Expert

negotiation

Expert

sql

Intermediate

Project Management

Intermediate

PHP

Intermediate

Attention to details

Expert

OPERATIONS

Expert

COMPUTATIONAL THINKING

Intermediate

COMPUTER LITERACY

Intermediate

COMPUTER NETWORKS

Intermediate

COMPUTER SCIENCE

Intermediate

CUSTOMER SERVICE

Intermediate

CUSTOMER SERVICE DESK

Intermediate

HARDWARE TROUBLESHOOTING

Intermediate

INFORMATION TECHNOLOGY

Intermediate

INSTRUCTING

Intermediate

REPAIRING MANUAL MECHANICAL

Intermediate

CompTIA

Expert

Information Technology

Expert

IT

Expert

IT Technical Support

Expert

IT HelpDesk

Expert

Languages

English

Expert

Arabic

Native Speaker

Memberships

Saudi council Of Engineers

Computer Science Specialist

April 2024

Trainings and Certifications

Certifications

Basic Mobile Maintenance Skills – iFixit

Cyber Security Foundations – STC

+CompTIA Security

Jan 2025 - Jan 2028

+CompTIA A

May 2024 - May 2027

Trainings

Quality Management Fundamentals

Lawrence Tech University

Oct 2014

SAP ERP Essential Training

LinkedIn

Nov 2019

Introduction to Cybersecurity

Cisco

Apr 2020

Introduction to IOT

Cisco

Apr 2020

Project Management Professional (Intensive Course)

ESI

Apr 2022

Hobbies and interests

Computer Hardware
Management
administration
Systematic
Cyber security
Writing
Computer programming