youssef Berrada

Providing administrative and clerical support (mailing, scanning, faxing, copying, filing).
Maintaining electronic and/or hard copy filing system.
Opening, sorting and distributing mail to various professionals in the office.
Coordinating between professionals and departments.
Compile production and time records of employees
Review all essential documents such as time cards, time sheets and work charts submitted by employees
Compute and post details of production and hours worked to the payroll department

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Keep records of all conversations in our call center database in a comprehensible way.

greet customers politely as they enter the restaurant
present menus to customers
take food and beverage orders accurately including any special requests
input the order into POS System
engage with customers to ensure total satisfaction
participate in many banquet operations with big number of customers with high standard service

Greet and welcome guests as soon as they arrive at the office
Direct visitors to the appropriate person and office
Answer, screen and forward incoming phone calls
Receive, sort and distribute daily mail/deliveries
Order front office supplies and keep inventory of stock
Update calendars and schedule meetings