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Yassar Karadsheh

Manufacturing & Labs IT Manager, Levant & North Africa·Philip Morris International (PMI)

Jordan

Bachelor's degree, Computer Engineering

 

Work experience

Total years of experience: 14 years, 2 months

Manufacturing & Labs IT Manager, Levant & North Africa

September 2024 - Present

Philip Morris International (PMI)

Amman, Jordan

September 2024 - Present

- Accountable for all technology across manufacturing sites and R&D labs in 10+ countries, from infrastructure and OT to applications and cybersecurity.
- Own the regional technology roadmap and multi-year investment plan, advising senior leadership on priorities, risk and emerging technology.
- Set IT governance for factory expansions and new builds, covering security, regulatory compliance and digital manufacturing standards.
- Lead a 9-person multi-country team, supported by external service providers, delivering critical projects with zero unplanned downtime.
- Drive OT/IT convergence on the factory floor: IoT, automation and cloud connectivity tied into enterprise systems.

Company industry:
Tobacco Products Manufacture
Job role:
Information Technology

IT Manager, Technology & Platform Engineering

June 2023 - August 2024

PHILIP MORRIS INTERNATIONAL (PMI)

Amman, Jordan

June 2023 - August 2024

- Ran IT strategy and operations for the Egypt, Levant and Maghreb clusters, spanning more than 10 markets with very different regulatory environments.
- Owned regional IT budgets, vendor contracts and negotiations, keeping service quality high while controlling cost.
- Built governance, risk and compliance frameworks that were adopted across the region.
- Led change management for major transformation programs, from platform transitions to new ways of working.

Company industry:
Tobacco Products Manufacture
Job role:
Information Technology

Affiliate Technology Transformation Lead

November 2021 - June 2023

PHILIP MORRIS INTERNATIONAL (PMI)

Amman, Jordan

November 2021 - June 2023

- Single point of accountability for all technology matters across three clusters, leading engineers, analysts and finance specialists.
- Delivered office relocations, restructuring and compliance projects without interrupting operations.
- Developed IT roadmaps and presented them to regional and global leadership.

Company industry:
Tobacco Products Manufacture
Job role:
Information Technology

IS Technical Analyst

June 2019 - November 2021

PHILIP MORRIS INTERNATIONAL (PMI)

Amman, Jordan

June 2019 - November 2021

- Led cloud deployments, network upgrades and systems integrations across the Levant.
- Standardized service management processes, cutting response times and improving reliability.
- Managed vendors, security protocols and disaster recovery planning for the region.

Company industry:
Tobacco Products Manufacture
Job role:
Information Technology

IT System Engineer

August 2017 - April 2019

EXCEED IT Services

Amman, Jordan

August 2017 - April 2019

Install, configure and administer the operating system and services on Windows
server systems (Active Directory, Exchange 2016, office 365, Skype, DHCP,
DNS, Hyper-V, Firewall, etc.….)
• Terminating network modules and UTP cables.
• Configuring cisco switches (layer three switches and layer two switches)
• Creating and extending wireless LAN over the company`s sites
• Planning and developing the network for optimized performance and perform
network backup.
• Install, configure and administer the operating system and services on Microsoft
AZURE
• Responsible for Managing and configuring Hardware UTMs
• Support the users in IT related need (hardware, software)
• Train the new users to get familiar with our systems such as Microsoft Skype for
business, Microsoft office, and Microsoft windows in all branches.
• Fulfill all the tasks assigned to me

Company industry:
IT Services
Job role:
Information Technology

System administrator

October 2014 - April 2017

Petra Trading & investment CO.

Amman, Jordan

October 2014 - April 2017

Install, configure and administer the operating system and services on Windows
server systems (Active Directory, Exchange 2010, Lync, DHCP, DNS, Hyper-V,
Firewall, etc….)
• Managing and Controlling Backups using Symantec Backup Exec and Microsoft
DPM 2010.
• Terminating network modules and UTP cables.
• Configuring cisco switches (layer three switches and layer two switches)
• Creating and extending wireless LAN over the company`s sites
• Planning and developing the network for optimized performance and perform
network backup.
• Responsible for Managing and configuring Hardware UTMs (Cyberoam)
• Maintaining and configuring the following systems( Access door system, CCTV
system, Projectors system )
• Support the users in IT related need (hardware, software, smart phones )
• Train the new users to get familiar with our systems such as Microsoft Lync,
Microsoft office, and Microsoft windows.
• Manage IT staff by training and coaching employees, communicating job
expectations and appraising their performance

Company industry:
FMCG
Job role:
Information Technology

Network Engineer

February 2012 - October 2014

American University of Madaba (AUM)

Madaba, Jordan

February 2012 - October 2014

• Designing, configuring and installing network that includes core network switches.
• Configuration management, network performance management, and also monitors
network traffic to identify problems and make recommendations with the help of
monitoring tools.
• To install, maintain, configure and troubleshoots the telecommunication
infrastructure that includes IP phones.
• To troubleshoot the problems with network and security infrastructure, which may
be caused by routers, switches, firewalls and make corrective actions when
necessary.

Company industry:
Primary, Prep, & Secondary School
Job role:
Information Technology

Education

Princess Sumaya University for Technology (PSUT)

July 2011

July 2011

Bachelor's degree, Computer Engineering

Jordan

Skills

Agile Project Management

Expert

Change Management

Expert

Budgeting and Forecasting

Expert

Strategic Planning

Expert

IT Management

Expert

MS Exchange

Intermediate

MICROSOFT WINDOWS

Expert

Active Directory

Expert

Windows Server

Expert

CCNA

Expert

MCSE

Intermediate

CISCO

Intermediate

MCSA

Intermediate

MCITP

Expert

team leader

Intermediate

CCNA Voice

Intermediate

skype

Intermediate

Microsoft Azure

Intermediate

manegment

Intermediate

hyper v

Expert

VM Ware

Intermediate

DHCP

Expert

DNS

Expert

CCTV

Intermediate

LAN WAN

Expert

Cloud Computing

Expert

Cyber Security

Expert

IT Management

Expert

Social profiles

Personal Website
Personal Website

Languages

Arabic

Native Speaker

English

Expert

Trainings and Certifications

Certifications

Implementing Microsoft Azure Infrastructure Solutions

Oct 2018

CCNP Route

Mar 2014

CCNA VOICE

Jul 2014

CCNA

Sep 2013

Installing and Configuring Windows Server 2012

Oct 2017

Configuring Advanced Windows Server 2012 Services

Nov 2017

Administering Windows Server 2012

Nov 2017

MCSE: Cloud Platform and Infrastructure

Feb 2018

MCSA: Cloud Platform

Jun 2018

70-535 Architecting Microsoft Azure Solutions

Jun 2018

Hobbies and interests

Rotary Amman west

President of Rotaract club of Amman west (2015/2016) Rotaract Amman west Club ( secretary 2015/2016)