Wissam Salhab

Diagnose and troubleshoot technical issues, including account setup and network configuration
 Ask customers targeted questions to quickly understand the root of the problem
 Work on solving cases that are escalated from my team members
 Follow up with complaining customers and update them about the progress in their complaints, either via phone or email, until the case is solved
 Prioritize and manage several opened cases at the same time
 Prepare accurate and daily reports

 Ask customers targeted questions to quickly understand the root of the problem
 Diagnose and troubleshoot technical issues
 Escalate unsolved cases to the senior team member