وليد Abdel Raouf

- Conduct job analysis and assessments based on the business need (promotional decisions, talents’ & successors’ identification & development, functional mobility, etc.) through applying comprehensive evaluation approach to assist in determining which competencies are needed for certain positions.
- Ensure that suitable instruments (e.g.: tests, interviews, questionnaires, and simulations) were used to provide information in the talent evaluation process.
- Assist in establishing effective and efficient timetables for the assessment days including different types of tests, interviews, questionnaires and simulations to evaluating competencies.
- Interpret test scores and provides adequate feedback to staff with the identified gaps for the purpose of development when appropriate.
- Prepare communication plans to build awareness on assessment development, assessment outcomes, data analysis and other relevant topics to varied audiences including departmental staff and business managers, if necessary.
- Assist in Talent Management initiatives and provides consultation on its various phases.
- Makes sure testing data is compiled, analyzed, presented and utilized in an accurate, effective and efficient manner.
- Support and guide new assessors on-the-job, through arranging of thorough training and understanding of the performance competencies for assessors.
- Develop best means for Talent Management & recommend required trainings that aim at staff’s talents’ development.
- Rank-and-file staff in accordance to their skills, talents & willing for self-development
- Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.

•Plan & attend recruitment activities such as employment fairs.
•Advise managers on the best recruitment & selection practices and provide support & recommendations whenever needed.
•Conduct the second interview with applicants to propose/ recommend them to the appropriate hiring department.
•Inform Potential applicants for senior positions about job specification, competencies, Bank’s Facilities, operations, compensation& benefits, negotiates when necessary and regrets unsuccessful applicants.
•Manage the recruitment requests required from Branches/ Departments then study case in accordance with received applicants and received transfers requests.
•Execute internal transfer process & develop plans to relocate staff in coordination with Career Management Unit.
•Maintain continuous knowledge of the current employment legislation & ensure that business line managers are well informed/ briefed on any relevant changes.
•Prepare required staff proposal for new branches after studying each branch’s staff and budget necessity.
•Manage the recruitment requests required from Branches/ Departments then study case in accordance with received applicants and received transfers requests.
•Announce job opening/vacancy/ opportunities & publish announcements such as job vacancies & internal transfers in accordance to concerned Head of Department recommendations.

•Attend recruitment activities such as employment fairs.
•Inform Potential applicants about job specification, competencies, Bank’s Facilities, operations and compensation& benefits, negotiates when necessary and regrets unsuccessful applicants.
•Follow up the process of under recruitment candidates to be able to prepare hiring plan
in coordination with Administrative Support Unit
•Assess candidates according to job requests & relevant job criteria, through the usage of networking, recruitment agencies, internet Recruiting Resources & Employee referrals.
•Arrange the pre-employment exam for applicants, set the exam’s success criteria, and list the nonattendance cases.
•Schedule interviews and contact interviewees to inform them of interview timing, position available, consideration & selection in coordination with Recruitment Portfolio Manager.
•Handle the newly hired medical checkup process in coordination with the Bank’s medical consultant.

1.Prepare agendas to include all information and recruitment details of each employee (e.g. hiring date, salary…etc.).
2.Follow up on the process of acquiring all recruitment necessities by other HR Departments, such as the Employee Access Card from the HR Project Management Department, the Orientation Sessions by the HR Training Department, and the Medical Report from the Compensation & Benefits Department.
3.Create/Delete staff profiles and conduct data entry on system such as the newly hired documents, transfers, insurance amount, years of experience, title, supervisor, and unpaid leaves.
4.Preserve the staff recruitment contracts and confidential documents on the personnel filing system, and provide them upon investigation request.
5.Acquire required governmental documents from newly hired staff, such as: criminal record checks, labor letter, and insurance form 1 & form 6.
6.Obtain documents required to complete the resignation process from concerned departments and ensure that the resigned staff account was accredited his administrative (staff) fund.
7.Perform tasks related to any governmental mission or inspection on the recruitment process & maintain any legal documents for resigned staff.
8.Assist in special missions such as recruiting a certain number of employees in a specific period of time.
9.Attend employment fairs with the recruitment unit and assist in applicants screening.
10.Prepare recruitment material such as, “Welcome Kit” containing Welcome Letter, Copy of the contract, QNB AA Code of Conduct, Access Card & Schedule of training plan.
11.Ensure the correct functioning and implementation of the Permanent Supervision, Compliance and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and wherever possible.
12.Ensure the correct adoption of policies and procedures in order to guarantee that the bank business is conducted in compliance with Local Laws, Internal Rules and Regulations, as well as, International Standards.

Receiving Customer inquiries about their bills and receiving their complains.
-explaining bills to the customers.
-activating new lines and new sim cards.
-handling technical issues.