ثامر العمري

- Oversees end-to-end facilities, workplace, and soft services operations, reporting directly to the COO and ensuring alignment with organizational objectives and business priorities.
- Partners with executive stakeholders, business leaders, and cross-functional teams to deliver strategic initiatives, workplace solutions, and operational improvements across the organization.
- Develops and implements governance frameworks, policies, service standards, and contractor performance measures to strengthen operational controls,
- enhance efficiency, and improve service delivery.
- Serves as a strategic partner to the COOs Office, leading high-impact workplace, facilities, and construction projects from planning and design through execution and completion.
- Supports the Business Continuity Management (BCM) program by coordinating workplace resilience initiatives, recovery planning, regulatory compliance requirements, and operational readiness to ensure business continuity.
- Leads the delivery of cleaning, waste management, workplace support services, and vendor performance to ensure safe, efficient, and high-quality facilities.

Led daily facilities (Hard & soft services) operations across three main depots (L4 & L6, L5, and two L3 depots).
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Planned facility supplies (pantry, stationery, etc.) and led cleaners and drivers to ensure service quality.
Handled non-transit asset management (e.g., furniture, TVs).
Coordinated with internal teams and external contractors to ensure seamless facility operations and service delivery.
Assisted security with staff and vehicle access and parking.
Facilitate staff occupancy: space agreements, layout, fit-out, and furniture setup
Manage routine services: IDs, pantry, uniforms, catering, etc
Ensure EHS and ALSTOM standards are met in all activities
Compile requirements, raise PRs, follow up until PO issuance, ensure delivery, and track payments
Support the Signalling & Engineering teams with point machine analysis and the preparation of POS & PSD performance reports
Manage end-to-end resolution of maintenance, HVAC, and building issues: identify faults, raise service requests on CMMS, and ensure timely closure through
proactive follow-up with the concerned parties

Plan and manage service appointments on Salesforce, aligning with customer needs and engineers availability to optimize efficiency
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Assign engineers to service requests, ensuring they have the necessary tools and resources to perform their tasks effectively
Liaison with Customers and Partners: Act as the liaison between engineers, customers, and partners like Roche, Abbott, and Siemens, ensuring smooth
communication and coordination
Service Documentation and Reporting: Maintain accurate records of service activities and generate detailed reports for management and customers
Inventory Management: Log items into inventory and release them as needed to support engineers and service operations
Regional Service Oversight: Oversee service requests for the western and southern regions, conducting follow-ups to confirm customer satisfaction
Compliance and Issue Resolution: Ensure service activities comply with relevant regulations and address any arising issues
Travel and Logistics Coordination: Arrange travel and transportation for engineers, ensuring timely arrivals for service calls outside their usual territories

Conduct safety checks and ensure the presence of necessary equipment on board, following the procedures
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Coordinate with train staff, including the driver, station personnel, and the Operation Control Center for smooth operations
Address passengers concerns and provide feedback, demonstrating a proactive approach to service enhancement and a commitment to delivering exceptional
travel experiences for HHR passengers
Supervise the catering service provided by the Saudi Airlines catering employees on board
Record and document incidents and occurrences throughout trips and making sure that all procedures have been followed