Sradha mary jose

• Spearheaded the collection, validation, and preparation of extensive datasets, driving insightful reporting and strategic analysis while ensuring high accuracy and consistency across diverse sources.
• Developed and maintained dynamic dashboards in Power BI/Tableau, enabling departments to effectively monitor KPIs and enhance performance metrics, customer insights, and operational efficiency.
• Executed comprehensive exploratory analyses to identify patterns, trends, and anomalies, presenting actionable findings to cross-functional teams to inform decision-making and strategy.
• Collaborated closely with stakeholders to align business development initiatives with operational goals, fostering a culture of data-driven decision-making.
• Championed process improvements that streamlined operations and enhanced overall business performance.

• Achieved 80% growth in new client acquisition across Ontario through targeted outreach to enterprise, education, and
residential segments, consistently ranking among the top performers in the regional sales team.
• Developed and scaled a high-value sales pipeline using consultative selling, needs-based qualification, and structured
follow-up cadences, reducing average sales cycle length and improving close rates.
• Negotiated and closed multi-year service contracts with commercial and institutional clients, ensuring alignment on scope,
pricing, SLAs, and escalation procedures.
• Served as senior liaison between clients and technical delivery teams, translating engineering outputs into commercial
language throughout infrastructure rollouts across Ajax and Whitby.
• Coordinated a cross-functional project team of 8 across engineering, QA, DevOps, and compliance to expand regional
telecoms infrastructure on time and within budget.
• Conducted market feasibility studies and opportunity assessments using Excel and Python to size addressable markets,
prioritise territories, and guide investment decisions.
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• Transferred expertise in security tools to drive business development and operational efficiency, ensuring robust protection of enterprise assets.
• Developed and executed strategic initiatives that enhanced organizational resilience and minimized operational risks.
• Spearheaded cross-functional collaboration to streamline incident response processes, fostering a culture of continuous improvement.
• Managed cloud operations with a focus on security best practices, enhancing compliance and governance across platforms (AWS/Azure/GCP).
• Cultivated relationships with stakeholders to identify opportunities for growth and innovation, aligning security strategies with business objectives.

• Owned enterprise client-facing reporting and stakeholder communication across a globally distributed organisation,
preparing executive briefings and technical summaries for senior leadership and external partners.
• Developed hands-on expertise across AWS, Azure, and GCP — platforms central to technology and SaaS sales conversations
— including IAM, security architecture, and infrastructure governance.
• Built and maintained risk and compliance frameworks used in executive-level advisory reporting, strengthening analytical
and communication capabilities relevant to complex enterprise sales cycles.
• Rolled out onboarding programmes for incoming team members on tooling, workflows, and reporting standards,
strengthening facilitation skills relevant to customer success functions.

Reporting, Dashboards, and Insight Generation
• Collected, validated, and transformed large multi-source datasets to guarantee accuracy, completeness, and fitness for
purpose ahead of reporting and modelling activities.
• Built and maintained interactive Power BI and Tableau dashboards for real-time tracking of KPIs covering sales performance,
customer behaviour, operational throughput, and financial health — boosting reporting accuracy by 98%.
• Carried out exploratory analysis and statistical modelling to uncover trends, outliers, and growth opportunities, presenting
findings in accessible visual formats for both technical and non-technical audiences.
• Streamlined recurring monthly and quarterly reporting cycles using Python (Pandas, NumPy) and advanced Excel
(PivotTables, Power Query, VLOOKUP, macros), cutting turnaround time and eliminating manual errors.
• Delivered comprehensive performance and financial reports to executive leadership, converting raw data into clear
narratives and prioritised recommendations that shaped planning and budgeting cycles.
• Worked closely with finance, operations, and commercial teams to clarify requirements, define KPIs, and produce outputs
directly aligned to each teams objectives.
Client Advisory and Commercial Impact
• Diagnosed client performance issues by analysing service gaps, churn patterns, and lost revenue drivers — producing
targeted recommendations that directly contributed to measurable top-line improvement.
• Advised on the introduction of new service offerings, supporting rollout planning and measuring uptake through ongoing
performance tracking.
• Established and upheld robust data governance standards across all pipelines, ensuring documentation consistency and the
integrity of insights delivered to decision-makers.

• Identified a critical service gap through churn analysis and presented a recommendation the client adopted as a new
service line, generating sustained incremental revenue.
• Built interactive KPI dashboards in Power BI and Tableau tracking customer behaviour, operational efficiency, and financial
performance — maintaining 98% accuracy across all reported metrics.
• Automated recurring reporting workflows using Python (Pandas, NumPy) and Advanced Excel, cutting manual preparation
time significantly.
• Presented monthly and quarterly insight reports to C-suite stakeholders, converting SQL and Python outputs into strategic
narratives with clear commercial implications.