Sattam العنزي

• Lead and oversee operations serving over 200, 000 customers, ensuring uninterrupted electricity supply and optimal
network performance.
• Develop, coordinate, and execute comprehensive project plans, ensuring timely completion within budget and
resource constraints.
• Drive initiatives to elevate customer satisfaction, manage inquiries and complaints, and enhance the overall customer
experience.
• Strategically plan and forecast regional load growth, implementing network enhancement strategies to meet future
demand.
• Manage capital projects and operational budgets, ensuring efficiency, cost control, and timely delivery.
• Lead advanced automation projects integrating network components to enable remote control of operational
processes, optimizing grid performance and efficiency.
• Establish, monitor, and achieve departmental KPIs; design action plans to address performance gaps and maintain
high service standards.
• Implement robust quality control measures to ensure exceptional service delivery across all operational activities.
• Foster strong relationships with government agencies, regulatory bodies, and key stakeholders to ensure compliance
and strategic alignment.
• Develop and implement team development programs, including training, career growth, and succession planning, to
strengthen departmental capabilities.
• Drive technological initiatives and process improvements to continuously optimize operational efficiency and
service reliability.

• Own the design, implementation, documentation, assessment and monitory internal control framework, including
group policies and key risks
• ensure that the group has adequate controls to prevent gaps in processes and business operations.
• Formulate policies and procedures to improve internal controls, compliance and efficiency.
• Lead the process for internal controls reviews.
• Deliver adequate and timely action plans and monitor progress to address and resolve control deficiencies.
• Actively engage with internal and external auditors to ensure consideration and resolution of all relevant risks and
audit findings.
• Develop and conduct adequate training and prepare related.
• Develop and deliver training and awareness programs related to internal control, governance, and business
continuity.
• Prepare and maintain supporting guidelines and documentation to ensure effective implementation of the approved
frameworks.
• Review and update Business Continuity Plans (BCP) periodically to ensure organizational preparedness for crises
and operational disruptions.
• Conduct and test recovery scenarios and assumptions to validate plan effectiveness and ensure the continuity and
reliability of systems and procedures.
• Promote and ensure the implementation of governance principles and adherence to approved policies and
regulations.
• Review manuals, policies, and procedures to ensure alignment with strategic objectives, regulatory requirements,
and relevant supervisory authorities.
• Review and update the Delegation of Authority Matrix periodically, addressing gaps arising from business
developments and organizational structural changes.
• Engage and coordinate with internal and external auditors to ensure timely and effective resolution of identified risks
and audit findings
• Design, develop, implement, document, and assess the Internal Control Framework across the Group, including
policies and key risks.
• Ensure the adequacy and effectiveness of internal controls to mitigate process gaps and operational risks.
• Develop and update policies and procedures to enhance internal controls, compliance, and operational efficiency.
• Lead and conduct periodic internal control reviews and testing activities.
• Develop corrective action plans to address control deficiencies and monitor their implementation through to closure.

• Led and supervised multidisciplinary electrical teams, driving productivity, accountability, and adherence to strict
quality and safety standards.
• Oversaw project lifecycles to ensure timely completion within approved budgets, proactively mitigating risks and
resolving operational challenges.
• Developed and enforced comprehensive electrical safety standards, ensuring full compliance with workplace
regulations and industry best practices.
• Managed daily departmental operations, including strategic scheduling, workforce allocation, and performance
oversight of field crews and office staff.
• Designed, generated, and distributed detailed job cost reports to support financial transparency and executive
decision-making.
• Prepared and processed target invoices with precision, coordinating with Corporate Payroll to ensure accurate
financial tracking and reconciliation.
• Provided structured training, mentorship, and operational support to office personnel, enhancing administrative
efficiency and procedural compliance.
• Maintained and updated monthly progress billing logs to ensure accurate revenue tracking and project financial
alignment.

• Directed and supervised multiple business units, ensuring operational alignment with corporate strategy and
performance objectives.
• Led comprehensive power interruption analysis studies to identify root causes, reduce downtime, and enhance
system resilience.
• Designed and executed the annual training and development strategy, elevating workforce technical competency and
leadership capabilities.
• Oversaw and optimized routine operational activities to ensure efficiency, consistency, and adherence to service
standards.
• Implemented quality assurance frameworks and reliability enhancement programs to improve network performance
and operational stability.
• Strengthened customer service operations, ensuring responsive engagement with subscribers and high levels of
service satisfaction.
• Established, monitored, and enhanced KPIs to drive measurable improvements in operational efficiency and
productivity.
• Enforced strict compliance with safety policies and occupational health standards, fostering a proactive safety culture
across all units.
• Developed and managed the annual departmental budget, ensuring optimal allocation of resources and cost-effective
operations.
• Defined strategic objectives for business units and led cross-functional teams to successfully achieve performance
targets.
• Prepared comprehensive annual administrative and technical reports, providing executive-level insights and
performance evaluations.

• Developed and implemented comprehensive preventive and corrective maintenance schedules to ensure optimal
asset performance and long-term reliability.
• Coordinated and supervised periodic maintenance activities, ensuring timely execution in alignment with operational
priorities and safety standards.
• Prepared detailed technical and administrative maintenance reports, providing data-driven insights to support
strategic decision-making.
• Directed, mentored, and evaluated maintenance personnel, fostering accountability, productivity, and continuous
skill development.
• Conducted systematic inspection and testing of network equipment to identify potential risks, enhance system
efficiency, and ensure compliance with technical specifications and safety regulations.

• Conducted comprehensive load estimations within the distribution network system to support accurate capacity
planning, demand forecasting, and infrastructure optimization.
• Engineered and designed electrical network improvement projects, enhancing system efficiency, reliability, and
long-term sustainability.
• Monitored and followed up on testing applications to ensure compliance with technical standards, regulatory
requirements, and operational benchmarks.
• Prepared detailed technical and administrative reports for Operations & Maintenance, providing actionable insights
to support executive decisions and performance tracking.
• Managed the procurement and timely provision of required materials and equipment to ensure uninterrupted
operational workflows.

• Conducted comprehensive site inspections to assess field conditions, validate technical requirements, and ensure
design feasibility and regulatory compliance.
• Led the planning and detailed engineering design of electrical distribution projects, aligning technical specifications
with operational and expansion strategies.
• Designed and executed studies for medium and low voltage systems (13.8 kV, 400 V, 230 V), ensuring load balance,
system stability, and optimal power distribution.
• Developed load center configurations and network improvement projects to enhance efficiency, reduce losses, and
strengthen infrastructure performance.

متابعة اعمال التشييد والبناء ، وتطبيق المخططات الكهربائية ، واعتماد المواد والمنتجات حسب المعايير والمواصفات ، والاشراف على جودة العمل .