سارة محمد الفهد

• Attending Oracles Webinars
• Advise my clients about new technologies and
upcoming upgrade like Redwood, AI and Cloud
Success Navigator.
• Manage clients escalations& meet regularly with all
relevant clients stakeholder to address their needs
• Prepare the right technical experts needed to
achieve the customers requirements.
• Prepare plans for my clients needs with a
collaboration with CSS subject mater expertise.
• Manage Oracle CSS team progress and insure we
are on the right track.
• Share regular update with my clients on the project
progress.
• Find out the possible upsell in the accounts and
contact regularly with sales and pre-sales
accordingly.
• Follow up on the renewal& Invoices. All my accounts
that exceeds one year have been renewed such as
CST, SALAM and SABIC with an expansion with
SALAMs subsidiary company: TLS.
• Visits my clients regularly for knowledge transfer and
gathering their needs.
• Managing accounts that have Oracle Cloud SaaS.
• Stay on top of accounts, making sure the clients
receive the level of services that meet their needs
• Generate progress reports for clients and senior
leaders within the organization
• Quick reaction to critical situation such as a
customers escalations and short time plan for a
go-live such as ZATCA integration and customers
critical SRs.
PPM module for Communications, Space&
Technology authority such as Project Charter, CRs
Tracking Report, Project Detail Dashboard and
Sectors Performance Dashboard
Managing Eloqua, CRM, Oracle Content
Management and CPQ modules for SABIC account.
Managing HCM module for Salam and
Communications, Space& Technology authority.
Managing Redwood adaption for Communications,
Space& Technology, Salam and SABIC.
• Managing AI adaption for CST and Salam.
• Managing HCM, supply chain management and
financial management for Saudi Red Crescent
Authority.
•

Run a scrum methodology: Sprint Grooming,
Planning, Standup and Review
●
Provide weekly update meeting with risks, issues&
discussion points to tech leads.
● Provide Bi-Weekly update meetings to the C-Level
●
Provide monthly update of the enhancements on the
processes to CTO& Portfolio manager.
● Provide Team building activities to team members.
● Tools: Jira& Microsoft Office
●
Projects: Zatca Phase1 \[1 month\], Zatca Phase 2 \[4
Months\], Single Sign ON \[Iam\] \[5 Months\], Jahez App
New Identity \[New Design\] \[8 Months\], Alexa Voice
Service on Jahez app with Amazon \[3 Months\], PIK
Gift Delivery, Performance Enhancement, Design
Enhancement& integration with the shops \[3 Months\],
Starbucks, McDonalds& Dominos Menu and Orders
integration 1 to \[3 Months\], Drivers information
integration with CITC \[2 Months\], Scheduled Orders&
Restaurants on Jahez app \[4 Months\], Jahez in-app
popup ads \[1 Months\], Venue/ Table Reservation on
Jahez App \[1 Year\], Dashboards using Tableau \[7
Months\], Reference& Master Data Standard on all
Apps and Services \[8 Months\]

Prepare/ Manage Business Case, Project Charter,
Scope, BRD, SRS, Gap Analysis, RFI, RFP, Technical
Evaluation, Kick off, weekly meetings with technical
team and stakeholders, weekly Status Report with
stakeholders and project closure.
● Manage Epics and Users Stories
● Manage Bugs on Live, QA and UAT environment
●Support during the project life cycle and provide 1st
level of support to the end users
●
Build and manage SLAs, Escalation Matrix and System
design& architecture
● Find and manage risks and issues on the projects
●
Deal with stakeholders including Commercial,
Operation, Safety, Security and Finance.
● Tools: DevOps, Jira and Slack
●
Payment methods: Payfort (Visa, MasterCard and
American Express), SADAD, Mada, Apple Pay and
STC Pay
● Appian for low-code development & BPM.

App/ Services Duration: Mazaya Online Booking
System \[2 years\], Electronic Inspection System \[3
years\], Safety Management System \[1 Year\]

Gather and analyze business requirements
● Write SRS, BRD, Epics and User Stories
● Prioritize and Manage Product Backlog
● Tools: Microsoft Office and Visio

Gather stakeholders requirements, implement, test
and lunch custom reports for HR and Purchasing
modules using PL/SQL

1- Troubleshoot the problems in HR and Purchasing modules in ERP system (Oracle).
2- Provide 2nd and 3rd levels support.
3- Liaise with vendors and other IT personnel for problem resolution.
4- Build out, install, configure test and maintain reports in ERP system (Oracle) by using PL/Sql.

Experience in Dr. Sulaiman Al-Habib Medical Group in IT department as Business Analyst on several applications, as below, and produced Change Request and Business Requirements Document:

* Recruitment Application.
* Hospital Information System
* ERP application which manage: product planning, material purchasing, inventory control, distribution, accounting, marketing, finance and HR.
* HMG Mobile Application.
* HMG Web Application

Write business, non-business requirements, impacts of
the change
● Get business owner and stakeholders approval
●
Support during development, testing& UAT phase&
systems training
●
App/ Service: Vida Hospital Management System \[1
Year and 2 months\], HMG Mobile App, Prescription
and KIOSK Services \[1 Year and 2 months\]

The academic internship was in King Fahad Medical City as Business Analyst in IT. department to analyze the recruitment process for foreigners and Saudi citizens at Human Resources department.