سانجاي سانجاي

1.Lead and manage the Operations & customer service Team
2.Develop vendors for Transport, warehousing, Sea freight, Air freight, custom clearance, packing, cross stuffing, trailers, and personal effects
3. Watch over the daily activities related to job allotment, job handling and problem solving of customer queries & complaints with the team
4.Vendor & client registration
5.Develop clear processes & polices for systematic functioning of operation department.
6.Ensure successful execution & compliance of all operational functions within the required deadlines
7.Implement internal vigilance to avoid any penalties and fines arising due to human error or forgetfulness of any team member
8.Effect necessary communication and motivation to staff.
9.Training to colleagues in freight forwarding, warehousing, break bulk, ERP systems etc.
10.Assisting accounts department for vendor management. & recovery of outstanding amount.
11.Negotiate with suppliers & customers to improve supply chain efficiency or sustainability.
12.Ensure proper compliance and adherence to Export /Import Custom Regulations
13.Recommend optimal transportation modes, routing, equipment, or frequency to the team.
14.Implement specific customer requirements, such as internal reporting or customized transportation metrics.
15.Ensure accurate invoicing to the client
16.Generate invoice/ debit note & credit notes through ERP system.
17.Take ownership of issues affecting the Operations team and suggest solutions to resolve the issues
18.Provide operational guidance and smart solutions to Sales team, by frequently participating in Sales meetings
19.Joint meeting with sales to their client on need basis.
20.Visit on site for loading, unloading, lashing, inspection etc.
21.Liaison with shipping lines and airlines, transporters, international agents, 3pl service providers for acquiring, negotiating and filing rates and booking cargo space
22.Prepare quotations, invoices and delivery orders
23.Collection of Delivery order/ Bill of Lading
24.Preparation of necessary documentation requirements for the shipment and compliance with JAFZA laws and regulations
25.Arrange for Cargo Insurance
26.Prepare shipping invoice, packing list, JAFZA documentation etc. on behalf of client.
27.Prepare Profit & loss excel sheet for the shipment completed
28.Liaison with the customs, municipality authorities
29.Arrange for container release from the shipping lines
30.Negotiating and agreeing on transport contracts including costs and working arrangements.
31.Mobilising of trailers, overseeing loading/unloading, lashing of trailers at site for export & import land transportation.
32. Visit Customs and other regulatory bodies for resolution of any bottlenecks, penalties or procedures
33. Coordinating with the drivers, border brokers and receivers.
34. Effectively resolving any transport issues arising from customers, drivers or third parties to a satisfactory outcome.
35. Oversee warehousing activities namely receiving, unloading, loading, unpacking, packing/ repacking, lashing, storing etc.
36. Supervision and coordination of warehouse and distribution activities
37. Keep stock records up to date and make sure inventories are accurate
38. Receiving & processing orders and planning the dispatching of products
39. Handling and reporting of the damaged goods that arrive in the warehouse
40. Evaluate condition of stock and ensure quality check is undertaken
41. Preparing Charter Party agreements, Fixture Notes.
42. Communicate with vessel owners with regards to mobilization of tugs & barges, vessels.
43. Preparing LPO, berthing request.
44. Communicating with the vessel agents for tendering of Notice of Readiness (NOR) at load port & discharge port, registration of barges at the load port, custom clearance, immigration, obtaining vessel suitability from the discharge port, berthing, statement of facts.
45. Calculation of demurrage.

1. Liaison with shipping lines and airlines, transporters, international agents, 3pl service providers for acquiring, negotiating and filing rates and booking cargo space
2. Compute prices, discounts, commissions and shipping charges as required
3. Prepare quotes, invoices and delivery orders
4. Arranges forwarding services for all orders to ensure material is delivered as per schedule
5. Liaison with principals and authorities and customers for all day to day operational/documentation activities
6. Filing of Bill of entry/ export declaration in Dubai customs online document filing system
7. Collection of Delivery order/ Bill of Lading
8. Managing the warehousing and distribution network
9. Supervise and coordinate the receiving, unloading and assembling of inbound stock
10. Evaluate condition of stock and ensure quality check is undertaken
11. Oversee loading, dispatching and delivery of cargo from warehouse to the customer
12. Manage quotations from forwarders, arrange all shipping documents, overview the customs clearance process, manage the warehouse’s inventory, arrange shipment in trucking, arrange ocean shipment
13. Liaison with the customs, municipality, ministry authorities
14. Prepare Profit & loss sheet for the shipment completed
15. Collection of payment/debts
16. Arrange for container release from the shipping lines
17. Prepare and arrange for shipping documents/certificates
18. Responsible for bringing sales for all our products such Sea Freight, Air Freight, Custom Clearance, Warehousing, Local Distribution and Road Transportation business
19. Develop the new clients and retain existing clients
20. Troubleshoot customer issues
21. Entertain customers by taking out for dining etc
22. To liaise between other department and the client to provide good quality service
23. client meetings
24. Negotiate and close sales deals
25. Manage and handle customer relations, feedback & complaints
26. Work closely with the infield people
27. Ensure timely and accurate invoicing and collection of payments

1. Preparing Customs documentation for import and export cargo
2. Preparing shipping documents on behalf of exporter/importer
3. Attending agency vessel in the port
4. Attending traffic managers meeting for berthing of vessels
5. Overseeing warehousing operations
6. Co-ordinate and liaise with shipping lines, NVOCC, Consolidators, Air Freighter for rate request, bookings, documentation
7. Coordinate and liaise closely with the global business partner
8. To respond to incoming enquiries and make sure the quotation submitted on time
9. Troubleshoot customer issues
10. To liaise between other department and the client to provide good quality service
11. Negotiating the terms of an agreement and closing the deals
12. Manage and handle customer relations, feedback & complaints
13. Work closely with the infield people
14. Ensure timely and accurate invoicing and collection of payments
15. Develop the new clients and retain existing clients
16. Prepare and conduct corporate presentations and sales meeting with MNC & Corporate customers
17. Responsible for bringing sales for all our products such Sea Freight, Air Freight, Custom Clearance, Warehousing, Local Distribution and Road Transportation business
18. Follow-up on customers’ enquiries and requests
19. Provide pricing and shipment status information to the customer
20. Client visits
21. Conduct internal meetings to formulate solutions
22. Ensure timely and accurate invoicing
23. Responsible for payments/outstanding collections and bad debts
24. Any other duties as and when assigned by the superior
25. Generate and send the sales lead/market information to our overseas agents & follow-up the same
26. Responsible for compiling and generating reports
27. Prepare weekly sales plan and reports