سناء الهندي

Driving boutique KPI’s on daily, weekly and monthly basis.
•Delivering exemplary customer service through the development of a highly trained team with required product knowledge and know-how.
•Facilitating team strong team results through effective management of individual performance and contribution.
•Successfully organizing and implementing marketing plan.
•Maintaining excellent product presentation and high levels of merchandising at all times.
•Driving efficiency in all processes across the boutique, to include maintenance of stock and control replenishments.
•Building an exceptional network of client Database by capturing as much information as possible in order to drive brand awareness and increase footfall.

Chalhoub Group, Jeddah, Western Province
•Responsible for creating and implementing an approach to CSR that complements Chalhoub Group’s business strategy in the areas of corporate responsibility and employee volunteerism;
•Responsible for projecting Chalhoub as an involved, responsible and forward-thinking corporate citizen.
•Managing Chalhoub Impact, the Groups charitable and community programs such as Earth Hour, Planting Trees, Protecting Marine Life, Recycling as a Family, Raising Cancer Awareness and more.
•Ensuring they benefit the local communities as well as the Group’s objectives.
•Managed the internal communications of all Community Relations activities.
•To manage the CSR budget to ensure budget is adhered to and maximize returns and benefits.
•To maintain an ongoing relationship with the charities that Chalhoub sponsor ensuring that regular meetings take place so that each party is aware of current developments.

Sold land sites as well as vacation properties to a marketed clientele in England.
•Was awarded as top performer and closer in my first year, having sold 10 land sites.

Marketing and Customer Relations Office
Dar Al Wessal for Real Estate Marketing, Jeddah, Western Province
•Built relationships with key employees among customers
•Created plans to address clients’ business needs
•Advised clients on creating profitable processes
•Scheduled regular meetings with customers to ensure they are satisfied
•Acted as point of contact for complaints and escalated issues as appropriate
•Collaborated with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Law Office of Iyad Z. Sebaie, Attorneys at Law
Worked as a translator, did some secretarial work and was in charge of preparation of official and legal documents.

April 2003 - June 2003: University of Science & Technology:
Worked as a PA to the Dean and CEO. Responsibilities included all secretarial works, office management, translations of documents and completion of various projects such as Translation of curriculum in-to Arabic.

January 2003 - March 2003: Law Office of Ahmed Zaki Yamani:
Worked as a Translator. Responsibilities included preparation of legal documents, contracts, legal opinions.

Work involved various responsibilities, these included teaching Kindergarten students many skills such as Arts & Crafts, English, swimming helping in School’s accounts-management.