Samuel Ghaly

♦ Provide effective leadership to the Resort team members.
♦ Manage and develop the Resort Executive team to ensure career
progression and development.
♦ Oversee the operations functions of the Resort.
♦ Hold regular briefings and meetings with all head of departments.
♦ Ensure full compliance to the Resort operating controls, SOP’s,
policies, procedures and service standards.
♦ Handling complaints, and oversee the service recovery procedures.
♦ Responsible for the preparation, presentation and subsequent
achievement of the Resort's annual Operating Budget, Marketing &
sales Plan and Capital Budget.
♦ Managing on-going profitability of the Resort, ensuring revenue and
guest satisfaction targets are met and exceeded.
♦ Deliver resort budget goals and set other short and long term
strategic goals for the property.
♦ React with the P&L statements.
♦ Monitor the Resorts business reports on a daily basis and take decisions
♦ Ensure that monthly financial outlooks for Rooms, Food & Beverage,
admin & General, on target.
♦ Prepare a monthly financial reporting for the owners.
♦ Draw up plans and budget (revenues, costs, etc.) for the owners.
♦ Helping in the procurement of operating supplies and equipment, and
contracting with third-party vendors for essential equipment.
♦ Overseeing and managing all departments and working closely with
department heads on a daily basis.

♦ Improve the operational systems, processes and policies in support of
Flex organization mission - specifically, support better management
reporting, information flow and management, business process and
organizational planning
♦ Coordinate and guide all the department heads to achieve their
targets by working on staff development and ensuring high levels of
customer services are achieved.
♦ Manage and increase the effectiveness and efficiency of Support
services (HR, IT and Finance), through improvements to each function
as well as coordination and communication between support and
business functions.
♦ Implement policies, procedures, and organizational structure for
assigned operating unit within the framework of corporate policy
♦ Provide advice, guidance, and direction to subordinate executives and
managers toward their professional development
♦ Coordinate and confer with professional staff to resolve operating
problems and difficulties, and authorize department operational
procedures within corporate framework
♦ Play a significant role in long-term planning, including an initiative
geared toward operational excellence.
♦ Conduct Weekly meeting with all department heads to organize the
normal operation.
♦ Develop and maintain business relations with all customers of the
company.
♦ Oversee overall financial management, planning, systems and
controls
♦ Payroll management, including tabulation of accrued employee
Benefits.
Second:- Sales and Marketing
♦ in charge of all sales activities, departments and personnel involved in
sales and Marketing for Company divisions.
♦ Provide leadership to the day-to-day operations of the sales
department, while maintaining focus on the company’s strategic goals.
♦ Analyze sales statistics to determine business growth potential
♦ Review and analyzes sales/ performance indicators from each
operations department
♦ Supervise Managers of Marketing, Sales and Customer Service;
audits and reviews work activities, develops business.

♦ Communicate with Front Office Manager on all pertinent matters
affecting guest service and Hotel operations
♦ Meet and greet VIPs
♦ Handle all complains
♦ provide functional assistance and directing to all departments
♦ Interacts with guests to obtain feedback on product quality and
service levels
♦ Support and assist all departments at peak periods
♦ Inspect all hotel facilities on every shift, taking any corrective actions
that may be required and maintaining the highest standards of
presentation and safety
♦ Monitor appropriating standards of conduct, uniform, Hygiene and
appearance of staff
♦ provide input for front office meetings
♦ promote inter-hotel sales and in-house facilities
♦ Demonstrate understanding and awareness of all company policies
and procedures relating to health, hygiene and Fire Life safety
♦ Ensure that all security incidents, accident and near misses are
logged, investigated and rectified to prevent future catastrophes
♦ Under the assistance of finance management coordinating the
preparation of F/O Department annual budget and work to achieve
the budget by monitoring and controlling the departmental
pperation, considering revenue and expenditure
♦ effectively manage F/O staffing costs by preparing efficient work
schedules in line with legal requirements
♦ Work within the company’s human resource management system to
ensure that the departmental performance of staff is productive.
Include: Plan for future staffing needs, recruit in line with company
guidelines, preparing detailed induction programs for new staff,
training plans for staff needs and evaluating F/O staff.

.♦ Check in arrival guests
♦ Check out departure guests as Front Office Cashier
♦ Prepare group check in / out and VIP arrivals
♦ Inform guests about Hotel facilities / services
♦ Answer telephone inquiries
♦ Respond guest requests and complaints in friendly manner and
Appropriate action is taken
♦ Make reservations for individuals and group for (Companies &
Travel Agent)
♦ Faxing, copying, and other duties as assigned

♦ Check in arrival guests
♦ Check out departure guests as Front Office Cashier
♦ Prepare group check in / out and VIP arrivals
♦ Inform guests about Hotel facilities / services
♦ Answer telephone inquiries
♦ Respond guest requests and complaints in friendly manner and
Appropriate action is taken
♦ Make reservations for individuals and group for (Companies &
Travel Agent)
♦ Faxing, copying, and other duties as assigned