SALMANUL Farisi

M365 & Cloud Administration: Administer Microsoft 365 services (Exchange Online, Teams, SharePoint Online,
OneDrive, and Microsoft Entra ID) for 500-650 users across 15 UAE branches, managing user lifecycle, licensing,
mailbox administration, and secure access. Identity & Access Governance: Configure enforce Zero Trust principles Policies, Privileged Access Management
• Directory & Site Management: Administer Active Directory, GPOs, security groups, password policies, and
SharePoint Online collaboration site permission structures.
• Infrastructure & Virtualization: Support VMware virtual infrastructure including virtual machine provisioning,
health monitoring, and system maintenance.
• Enterprise Security Operations: Monitor and maintain security posture across CrowdStrike, Trend Micro, Check
Point Endpoint, Mimecast, and Darktrace.
• Patch & Endpoint Compliance: Deploy OS updates and security patches using Ivanti Patch Management and
SecPod SanerNow to ensure endpoint compliance.
• Data Protection & DR: Execute backup monitoring, restore operations, and disaster recovery activities using
Veeam Backup & Replication and Commvault.
• Telecom & ITSM Operations: Support IP telephony systems (Avaya, Yeastar, Unify); resolve L2 incidents and
change requests via Freshservice within strict SLA parameters while maintaining asset inventories and
documentation.

• Installed and configured Fortinet firewalls, switches, routers, wireless access points, and CCTV systems.
• Executed network cabling, hardware upgrades, and endpoint security deployment projects (including projects for
Kerala Police).

• Delivered enterprise technical support for desktops, laptops, workstations, and Dell PowerEdge servers.
• Managed server deployment lifecycles including RAID configuration, BIOS updates, firmware upgrades, and Dell
iDRAC administration.
• Conducted component-level diagnostics, preventive maintenance, and break-fix services to maintain uptime.
• Configured TCP/IP networking, DNS, DHCP, VLANs, and wireless connectivity.

• Provided onsite and remote technical support across multiple field locations for desktops, laptops, printers, and
peripherals.
• Supported infrastructure migrations and workstation refresh initiatives while managing IT asset records.