Saima Moiz

• Supervise and coordinate a customer service team to support performance and service-quality targets.
• Handle escalated customer complaints and work toward timely, professional resolutions.
• Provide coaching and performance feedback to team members to improve service quality.
• Communicate with customers professionally and maintain accurate customer information.
• Support daily team operations and help maintain a professional and productive work environment.

• Supported routine accounts and administrative activities under supervision.
• Assisted with financial documentation, record keeping, and data entry.
• Used Microsoft Office tools for organizing and maintaining records.
• Supported accurate filing and handling of accounts-related documents.

• Responded to customer inquiries through phone and email and provided clear product/service information.
• Resolved customer complaints professionally while maintaining a customer-focused approach.
• Maintained accurate records of customer interactions using CRM tools.
• Welcomed visitors and supported front-desk operations, including phone calls, appointments, and office logs.
• Assisted with basic administrative tasks, filing, and maintaining organized office records.