Safaa Alwakka

• Manage payment schedules and instalment plans for sold properties, ensuring timely collection and tracking.
• Oversee Accounts Receivable (AR) operations and prepare analytical financial reports for Senior Management to
support strategic decision-making.
• Conduct onboarding for new employees on the companys internal application, managing personnel records, access
credentials, and database updates.

• Liaised between Dubai headquarters and the Iraq contracting division, handling accounting-related correspondence
and cross-office coordination.
• Granted full administrative access to the companys in-house Accounting and HR system as the first employee to
operate it; onboarded new hires and managed salary, branches, and personal data records
• Produced monthly financial reports for CEO review, consolidating data across the accounting and HR system
• Built and maintained a centralized master database of construction materials, including standardized definitions and
pricing, to support accurate procurement.
• Administered residential unit sales records for off plan properties sold on instalments plans in Iraq, tracking buyer
information, payments received, and outstanding balances.
• Prepared purchase orders and purchase requests for construction materials in coordination with project needs
• Managed full-cycle recruitment support for the Sales division: posted job ads, screened incoming CVs against
experience requirements, scheduled interviews, and maintained a candidate tracking system.
• Served as primary point of contact for the CEO, coordinating daily scheduling, trade exhibition attendance, and visitor
hosting

• Manage daily operations including staff scheduling, attendance
tracking, and client booking to ensure smooth operations
• Support recruitment, onboarding, and training team members to
maintain excellent service.
• Supervise and support beauty professionals to ensure high-quality
service delivery
• Maintain accurate personnel records and prepare job offers to ensure
compliance with labor laws and company policies.
• Foster a positive work environment by resolving staff concerns and
promoting team collaboration.
• Ensure compliance with hygiene standards, safety protocols, and company
policies

• Served as commercial liaison between a portfolio of Arab-market trading clients and multiple shipping line carriers,
managing end-to-end deal negotiation and execution
• Proactively managed and grew an active client portfolio through consistent outreach, forecasting shipment needs and
strengthening long-term client relationships.
• Negotiated pricing, terms, and contract conditions with clients and carriers, conducting cost-benefit analysis to select
the most cost-efficient and time-optimal shipping solutions.
• Consistently achieved and exceeded assigned revenue and performance targets, contributing directly to portfolio
growth.

• Provided high-level administrative and executive support to management, managing official correspondence and
daily operations.
• Coordinated seamlessly between internal departments, organized executive meetings, and followed up on action
items and decisions.
• Maintained confidential records and structured filing systems to optimize administrative workflow. ns

• Manage customer interactions and shipment requests.
• Coordinate sea and air freight tracking and delivery updates.
• Maintain client records and support payment processes.
• Liaise with operations teams to ensure smooth service execution.

• Supervised a team of tellers, overseeing daily workflow and performance within the cash department
• Managed daily cash vault operations, ensuring accurate storage, distribution, and security of funds
• Performed daily cash balancing and reconciliation across teller stations to maintain accurate records
• Reviewed and approved teller transactions, ensuring accuracy and adherence to internal controls
• Ensured full compliance with cash handling procedures and banking policies at all times
• Processed customer deposits, withdrawals, and account inquiries, delivering efficient day-to-day banking service

• Identify and assess customers needs to ensure satisfaction.
• Handle customer complaints and collected, analyse feedback about services.
• Meet personal and team sales targets and call handling quotas.
• Determine the quickest and most effective ways to address customer inquiries.
• Deliver exceptional customer service for optimal customer experiences.
• Collaborate with team members to improve service processes and meet
organizational goals.

• Assess customer needs and recommend suitable mobile telecom solutions
• Handle customer objections and convert inquiries into successful sales.
• Meet individual and team sales targets through proactive engagement and upselling
• Follow up with leads and close deals efficiently using CRM tools
• Deliver high-quality service to enhance customer satisfaction and retention
• Collaborate with colleagues to streamline sales processes and achieve business goals

• Led financial and administrative branch operations for currency exchange and money transfer services at
Damascus branch
• Managed daily cash reconciliations, wire transfer processing, vault balancing, and compliance audits
• Administered daily branch cash flow, receiving cash and distributing it across employee cash registers/tills
• Directly supervised branch staff and ensured smooth daily operations
• Delivered quality customer service through counter transactions, addressing customer inquiries via phone,
email, and in person
• Provided accurate, valid, and complete information to customers using appropriate methods and tools
• Maintained customer records and processed incoming and outgoing money transfers efficiently
• Ensured compliance with company policies and procedures for consistent service delivery.

• Led financial and administrative branch operations for currency exchange and money transfer services at Al
Darwishiah branch.
• Managed daily cash reconciliations, wire transfer processing, vault balancing, and compliance audits.
• Delivered quality customer service through counter transactions.
• Addressed customer inquiries via phone, email, and in person.
• Provided accurate, valid, and complete information using the appropriate methods and tools.
• Maintained customer records and processed transactions efficiently.
• Ensured compliance with company policies and procedures for consistent service delivery.

• Deliver quality customer service through counter transactions.
• Develop and documented knowledge into helpful content.
• Address customer inquiries via phone, email, and in person.
• Provide accurate, valid, and complete information using the appropriate methods
and tools.
• Maintain customer records and processed transactions efficiently.
• Ensure compliance with company policies and procedures for consistent service
delivery.