Raqeeb Mohammed

▪ Oversee daily administrative and operational coordination across a network of 25 branches throughout
the UAE, ensuring consistent adherence to standard operating procedures and service-level
agreements.
▪ Maintain and manage centralised operational data using SAP Business One ERP, including data entry,
record accuracy audits, and generation of performance reports for senior management review.
▪ Serve as the primary administrative liaison between branch operations, workshop teams, and internal
departments—facilitating clear communication channels and ensuring information flow is timely and
accurate.
▪ Identify process inefficiencies, propose solutions, and support the implementation of workflow
improvements to enhance operational output and cross-branch accountability.
▪ Prepare structured operational reports, status updates, contributing to management decision-making
and performance tracking

• Oversee daily administrative and operational coordination across a network of 25 branches throughout
the UAE, ensuring consistent adherence to standard operating procedures and service-level
agreements.
• Maintain and manage centralised operational data using SAP Business One ERP, including data entry,
record accuracy audits, and generation of performance reports for senior management review.
• Serve as the primary administrative liaison between branch operations, workshop teams, and internal
departments—facilitating clear communication channels and ensuring information flow is timely and
accurate.
• Identify process inefficiencies, propose solutions, and support the implementation of workflow
improvements to enhance operational output and cross-branch accountability.
• Prepare structured operational reports, status updates, contributing to management decision-making
and performance tracking.

• Supervised and coordinated daily retail operations across multiple departments, ensuring smooth
execution of opening/closing procedures, staff scheduling, and operational compliance.
• Led, trained, and performance-managed a frontline team of 10+ staff members, fostering a culture of
accountability, customer focus, and operational excellence.
• Oversaw inventory intake and stock reconciliation processes for incoming consignments valued at
$30, 000+ per cycle, ensuring accurate system updates, minimising discrepancies, and maintaining full
audit readiness.
• Delivered structured operational and inventory reports to store management, supporting data-driven
decisions on stock levels, staffing, and store performance.
• Coordinated cross-departmental communication to resolve operational issues swiftly, acting as a central
point of contact between floor staff, department supervisors, and senior management.

Supervised and coordinated daily retail operations across multiple departments, ensuring smooth
execution of opening/closing procedures, staff scheduling, and operational compliance.
▪ Led, trained, and performance-managed a frontline team of 10+ staff members, fostering a culture of
accountability, customer focus, and operational excellence.
▪ Oversaw inventory intake and stock reconciliation processes for incoming consignments valued at
$30, 000+ per cycle, ensuring accurate system updates, minimising discrepancies, and maintaining full
audit readiness.
▪ Delivered structured operational and inventory reports to store management, supporting data-driven
decisions on stock levels, staffing, and store performance.
▪ Coordinated cross-departmental communication to resolve operational issues swiftly, acting as a central
point of contact between floor staff, department supervisors, and senior management.

Managed high-volume outbound prospecting and lead qualification workflows, generating in excess of
100 qualified appointment bookings per month through structured engagement via Instagram DMs and
paid advertising campaigns.
▪ Maintained an exceptional prospect show-up rate of 78-79% through the implementation of a disciplined
follow-up cadence, objection handling protocols, and personalised communication sequences.
▪ Contributed directly to a 2x-2.2x increase in sales pipeline value by optimising qualification criteria,
reducing unqualified lead intake, and improving handoff quality to senior sales personnel.
▪ Administered and maintained CRM pipelines using GoHighLevel (GHL), ensuring accurate lead stage
tracking, activity logging, and timely follow-up scheduling to maximise conversion opportunities.
▪ Collaborated with internal operations and marketing teams to align outreach strategies with campaign
objectives, adjusting messaging and targeting based on real-time performance data.

• Managed high-volume outbound prospecting and lead qualification workflows, generating in excess of
100 qualified appointment bookings per month through structured engagement via Instagram DMs and
paid advertising campaigns.
• Maintained an exceptional prospect show-up rate of 78-79% through the implementation of a disciplined
follow-up cadence, objection handling protocols, and personalised communication sequences.
• Contributed directly to a 2x-2.2x increase in sales pipeline value by optimising qualification criteria,
reducing unqualified lead intake, and improving handoff quality to senior sales personnel.
• Administered and maintained CRM pipelines using GoHighLevel (GHL), ensuring accurate lead stage
tracking, activity logging, and timely follow-up scheduling to maximise conversion opportunities.
• Collaborated with internal operations and marketing teams to align outreach strategies with campaign
objectives, adjusting messaging and targeting based on real-time performance data.