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Sagheer Ahmed, Customer Support Representative
Sagheer Ahmed, Customer Support Representative

Sagheer Ahmed

Customer Support Representative·Eagle Tech

باكستان

ماجستير, BBA Pursuing

 

الخبرة العملية

مجموع سنوات الخبرة: 2 سنوات, 3 أشهر

Customer Support Representative

يناير 2024 - يناير 2025

Eagle Tech

إسلام أباد، باكستان

يناير 2024 - يناير 2025

• Leveraged analytical expertise to assess customer interaction data, extracting valuable insights that enhanced service delivery and consistently exceeded SLA and KPI benchmarks.
• Created and upheld detailed CRM documentation, ensuring impeccable accuracy in case tracking and follow-ups, which optimized operational workflows.
• Employed advanced data analysis techniques to pinpoint and resolve recurring challenges, partnering with cross-functional teams to design and implement effective solutions.
• Demonstrated proficiency in data visualization and reporting tools, translating complex data into actionable strategies for improved decision-making.
• Fostered a collaborative environment, effectively communicating findings to stakeholders to drive operational efficiency and support business objectives.
مجال الشركة:
تطوير البرمجيات

Business Development Executive — US Campaign

يناير 2023 - يناير 2024

Royal Dragon Tech

لاهور، باكستان

يناير 2023 - يناير 2024

• Managed the end-to-end client lifecycle for a US financial services campaign, enhancing operational efficiency across various accounts.
• Performed comprehensive data analysis and generated weekly performance reports, utilizing advanced analytics tools to extract actionable insights.
• Boosted client retention rates by developing structured follow-up processes and fostering proactive communication strategies.
• Collaborated with cross-functional teams to optimize operations, ensuring seamless integration of data-driven solutions and enhancing overall performance.
• Demonstrated strong problem-solving skills and attention to detail in analyzing trends and patterns to support strategic decision-making.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء

Junior Data Analyst (Internship)

نوفمبر 2022 - ديسمبر 2023

Al-Nafi

إسلام أباد، باكستان •عن بُعد

نوفمبر 2022 - ديسمبر 2023

• Completed a one-year internship as a Junior Data Analyst, honing skills in data analysis, data science, and business intelligence methodologies.
• Developed and deployed a high-accuracy Sales Forecasting Model using Facebook Prophet (Python), significantly boosting predictive analytics capabilities.
• Created dynamic Business Intelligence dashboards with Power BI, resulting in improved operational decision-making efficiency.
• Designed and implemented Azure-based AI solutions, enhancing data-driven decision-making processes.
• Collaborated with cross-functional teams to streamline data operations and improve data integrity.
• Assisted in data collection, cleaning, and visualization to support strategic business initiatives.
• Engaged in office coordination tasks, ensuring effective communication and project management across departments.
مجال الشركة:
التسويق
الدور الوظيفي:
تكنولوجيا المعلومات

Data Science Intern

نوفمبر 2022 - نوفمبر 2023

Al-Nafi Institute

إسلام أباد، باكستان •عن بُعد

نوفمبر 2022 - نوفمبر 2023

• Led data analysis projects that boosted operational efficiency by creating insightful BI dashboards.
• Developed and applied predictive machine learning models, improving forecast accuracy and supporting strategic decision-making.
• Created advanced AI solutions on Azure, specializing in natural language processing and computer vision to streamline business operations.
• Built a comprehensive sales forecasting model, enhancing sales strategy and performance.
• Collaborated with cross-functional teams to ensure data-driven insights were effectively integrated into business processes.
• Utilized data visualization tools to present findings, facilitating clear communication of complex data insights to stakeholders.
مجال الشركة:
أمن المعلومات و الشبكات

التعليم

Allama Iqbal Open University

سبتمبر 2028

سبتمبر 2028

ماجستير، BBA Pursuing

باكستان

AIOU

أغسطس 2023

أغسطس 2023

بكالوريوس، BS Social Science

باكستان

Skills

Power BI

Intermediate

Microsoft Excel (Advanced)

Intermediate

Python

Intermediate

Data Analysis

Intermediate

Data Visualization

Intermediate

ETL

Intermediate

Business Intelligence

Intermediate

Pandas

Intermediate

NumPy

Intermediate

Matplotlib

Intermediate

Seaborn

Intermediate

Reporting

Intermediate

Microsoft Azure

Intermediate

Git

Intermediate

Jupyter Notebook

Intermediate

Google Colab

Intermediate

Scrapy

Intermediate

BeautifulSoup

Intermediate

English Communication

Intermediate

Team Coordination

Expert

Problem Solving

Intermediate

Client Portfolio Management

Expert

Machine Learning

Beginner

Scikit-Learn

Beginner

TensorFlow

Beginner

NLP

Beginner

Azure Machine Learning

Beginner

AutoML

Beginner

Time Series Forecasting

Beginner

CRM Management

Intermediate

Customer Relationship Management

Intermediate

Business Development

Intermediate

KYC

Intermediate

ANALYTICS

Intermediate

ARTIFICIAL INTELLIGENCE

Intermediate

CUSTOMER SERVICE

Intermediate

DATA ENGINEERING

Intermediate

DATA SCIENCE

Intermediate

DECISION MAKING

Intermediate

MANAGEMENT

Intermediate

Editors

Expert

Content Writing

Intermediate

حسابات مواقع التواصل الاجتماعي

اللغات

الانجليزية

متوسط

الهندية

متمرّس

الأوردو

اللغة الأم

البنجابية

متمرّس

العضويات

Microsoft Learn Community

Certified Member

November 2022

IBM SkillsBuild Community

Certified Learner

August 2022

Google Digital Garage

Certified Member

September 2020

DigiSkills Pakistan (Government)

Certified Graduate

April 2026

PVTC (Punjab Vocational Training Council)

Certified Member

September 2018

التدريب و الشهادات

الشهادات

Data/Business Analysis— Digital Marketing—Affiliate Marketing

Digital Literacy—Creative Writing—Artificial Intelligence using Python

PVTC: Computer Operator (ISO 9001)

Class/IBM: Data Visualization with Python

Project Management Fundamentals

Certified: Fundamentals of Digital Marketing

SkillsBuild: Generative AI in Action

IBM ML Specialist

Enterprise Data Science in Practice

Data Engineer Career Path

AI Engineer Career Path

Data Scientist Career Path

Data Analyst Career Path (Power BI)

Microsoft

Professional Skills

IBM

Microsoft Advertising Certified

Microsoft

Machine Learning

IBM SkillesBuild

Jun 2024

Generative AI

IBM

Jul 2024

Data Science

IBM

Jul 2024

Data Science

CONGNITIVE CLASS.ai

Jul 2024

Artificial Intelligence (AI)

IBM SkillesBuild

May 2024

Data Science with Python

AL Nafi

Dec 2022

AI Engineer

Microsoft

May 2024

Data Science

Microsoft

May 2024

Data Analyst Career Path

Microsoft

May 2024

The fundamental of Digital Marketing

Google

Jul 2020

التدريب

Database

Coursera

Engineering

Microsoft Inside Sherpa

Data Visualization

COGNITIVE CLASS.ai

Emerging Tech

IBM

Creative Writing

DigiSkills.PK

DATA ANALYTICS AND BUSINESS INTELLIGENCE

DigiSkills.PK

Digital Literacy

DigiSkills.PK

Freelancing

DigiSkills.PK

Data Engineer Career Path

Microsoft

May 2024

الهوايات والاهتمامات

🌱 Personal & Character (Gulf Employers Ko Pasand):

Quran Recitation Reading Traveling Volunteering Public Speaking Leadership Development

📊 Business & Growth:

Entrepreneurship Digital Marketing Content Creation Financial Markets Blogging YouTube Content Creation

💻 Tech & Professional

Data Analysis Machine Learning Artificial Intelligence Business Intelligence Python Programming Data Visualization Reading Tech Blogs Online Learning & Certification