Russel Andrea Lopez

Roles and Responsibilities:

Focused on building new and lasting customer connections, delivering highly satisfying customer experiences. Consistently lead the La Senza selling model with confidence, passion and expertise for the brand.

Responsible for creating a shopping experience that is effortless, inspiring and productive through expert product knowledge and cultivating relationships with customers to elevate the shopping experience. Developed customer loyalty and following.

Promote and display teamwork across all zones to ensure the customer's journey is seamless.

Process customer transactions, returns or exchange accurately and efficiently and create lasting customer impressions.

Demonstrate knowledge and insight regarding inventory availability, customer requests and provide feedback on the product to store leadership.

Understand, adhere to and reinforced brand standards.

Reinforce all activities related to providing a safe working environment.

Maintain an awareness of loss and prevention by supporting a culture of honesty and connecting the links between customer service, associate engagement and shrink.

Assist with merchandise preparation for sales floor replenishment including ensuring merchandise is accurately priced in accordance with markdowns, markups and promotions.

Replenish merchandise to standard to create a full and abundant store, ensuring visual display are maintained according to standards.

Ensure high levels of customer satisfaction through excellent sales service
•Assess customer needs and provide assistance and information on product features
•Welcome customers to the store and answer their queries
•Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis
•Maintaining the integrity of store operating procedure in terms of point of sale, paperwork’s, monthly inventory, Daily stock update and daily sales report
•Maintain in-stock and presentable condition assigned areas
•Actively seek out customers in store
•Remain knowledgeable on products offered and discuss available options
•Process POS (point of sale) purchases
•Handle returns of merchandise
•Team up with co-workers to ensure proper customer service
•Build productive trust relationships with customers
•Suggest ways to improve sales (e.g. planning marketing activities, changing the store’s design)