Priyanka Saini

Designed professional social media posts, campaign creatives, and brand visuals using Canva — maintaining consistent brand identity across all
digital platforms.
Planned and scheduled content across social media platforms — monitoring engagement metrics and reviewing performance results to optimize
reach and audience growth.
Collaborated with the marketing team on digital campaigns — supporting brand communication, content strategy, and awareness initiatives.
Maintained organized content calendars and digital asset records ensuring timely delivery of all creative outputs aligned with campaign deadlines.

Led and managed a team of 30+ associates — achieving a 35% improvement in overall team productivity through structured coaching, daily
performance monitoring, and target-oriented guidance.
Managed high-volume outbound and inbound tele-sales operations — conducting cold calls, follow-up calls, and renewal calls achieving 25%+
growth in policy sales.
Handled end-to-end client acquisition, onboarding documentation, and ongoing relationship follow-ups — maintaining 80%+ client renewal
retention through personalised service delivery.
Coordinated closely with underwriting and operations teams — ensuring smooth policy issuance, accurate claim handling, and full compliance with
regulatory standards.
Built and maintained MIS dashboards in MS Excel — tracking KPIs, sales targets, and team performance metrics with weekly reporting to senior
management.
Conducted regular 1:1 performance reviews and implemented corrective training plans — continuously improving individual and collective team
output and quality standards.

Screened resumes, scheduled interviews, and coordinated tele-recruitment logistics — supporting the HR team in timely and organised talent
acquisition.
Maintained employee records, attendance data, and HR documentation with high accuracy and full confidentiality.
Assisted in onboarding formalities and employee engagement activities — contributing to smooth new joiner experience and operational efficiency.