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Nasser Akrayem, business development executive
Nasser Akrayem, business development executive

Nasser Akrayem

business development executive·Alfa 2

Kuwait

Bachelor's degree, Computer Science

 

Work experience

Total years of experience: 6 years, 11 months

business development executive

June 2025 - Present

Alfa 2

Al Kuwait, Kuwait

June 2025 - Present

Achievements include: Increased profit margins by 20% with low-cost or
no-cost solutions. Reduced time-waste in some areas by over 30%.

Created scripts to automate previously very time-consuming processes

Generating, following up, and closing on client leads through consistent
client research and outreach

Observing different business flows and processes to determine waste
and obstacles
Completing client on-boarding procedures and reaching out to leaving
clients for survey information and feedback

Generating a monthly business development report outlining institution
performance, sales, and challenges
Company industry:
Trading & Commodity Trading

Senior Associate, Account Manager

December 2023 - June 2025

National Bank of Kuwait

Al Kuwait, Kuwait

December 2023 - June 2025

• Achievements include: High first-call resolution, selling over 100, 000
KWD in loans and 5 credits cards each month, receiving 95%+ client
survey rating for 6 months in a row, and resolving 80%+ of cases on
the spot, without the need for follow-up.
• Handling client accounts, managing individual cases for each client,
and making transactions on their behalf
• Responsible for receiving calls from VIP clients and providing
assistance with NBKs products, services, and channels.
• Operating intricate international systems (such as ones provided by
Mastercard or Visa) to investigate problems
• Communicating with a wide range of internal departments and
external organizations according to the clients issue
• Handling clients of all backgrounds (local and international)
Company industry:
Banking
Job role:
Finance and Investment

Junior Associate, Consumer Banking Services

November 2022 - November 2023

National Bank of Kuwait

Al Kuwait, Kuwait

November 2022 - November 2023

• Answer NBK client basic inquiries about products and services
• Offer loan consultations and sell credit cards to the client
• Fielding complaints and directing them to the appropriate
department
Company industry:
Banking
Job role:
Finance and Investment

Peer tutor

August 2019 - September 2022

Gulf University for Science and Technology

Al Kuwait, Kuwait

August 2019 - September 2022

• Assist junior students with their courses and homework
• Provide one-on-one training and help to special-needs student
Company industry:
Primary, Prep, & Secondary School
Job role:
Teaching and Academics

Education

Gulf University for Science and Technology

July 2022

July 2022

Bachelor's degree, Computer Science

Kuwait

Programming, data analysis, algorithm design

Skills

Sales

Expert

Data Analysis

Expert

Account Management

Expert

IT Technical Support

Expert

Customer Service

Expert

FINANCE

Intermediate

OPERATIONS

Intermediate

PROBLEM SOLVING

Intermediate

PUBLIC PRIVATE PARTNERSHIPS

Intermediate

STREAMLINING

Intermediate

TECHNICAL SERVICES

Intermediate

COMPUTER SCIENCE

Intermediate

REMUNERATION

Intermediate

CUSTOMER RETENTION

Expert

CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE

Expert

MANAGEMENT

Expert

DETAIL ORIENTED

Expert

BANKING

Intermediate

SALESFORCE

Intermediate

HUBSPOT CRM

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

DATA STORYTELLING

Intermediate

INTERNAL AUDITING

Expert

COMPUTER SYSTEMS

Expert

COMMUNICATIONS

Expert

SALES

Expert

CLIENT RELATIONSHIP MANAGEMENT

Expert

Mystery Shopping

Expert

Microsoft Office

Expert

Customer Service

Expert

Marketing

Expert

Administration

Expert

Project Management

Expert

Languages

English

Native Speaker

Arabic

Beginner

Trainings and Certifications

Certifications

Security Fundamentals

Database Fundamentals

Introduction to Networks

MTA: Security Fundamentals

MTA: Database Fundamentals

CCNA: Introduction to Networks

Hobbies and interests

Reading

Published author at my university