Muhammad Abubakar Hassan

Key contributions:
- Managing end-to-end Work Order (CRQ) lifecycle for Nokia Early Readiness (ER) project, including creation, routing and approval coordination across multiple stakeholders NOC, Regional POCs and Telenor Regional Managers ensuring no field activity is initiated without proper authorization
- Prepared and delivered PowerPoint presentations for MOCN and MORAN project timelines to key stakeholders including vendor teams from Huawei, ZTE and Nokia, ensuring all parties are aligned on project milestones and delivery targets
- Coordinating MORAN rollout activities for Telenor and Ufone shared sites following their merger, actively liaising with both operator teams to ensure timeline adherence, activity alignment and cross-operator dependency management
- Facilitating transition of merged operator sites towards MOCN architecture, supporting future 5G rollout feasibility planning across multiple vendor environments
- Supporting 5G network rollout project across multiple vendors including ZTE, coordinating work order approvals, milestone tracking and cross-functional communication between field teams and management
- Proactively resolved site access challenges by engaging Site Access (SA) teams through proper authorization channels, ensuring uninterrupted field team access and preventing activity delays
- Identified and resolved work order rejections caused by unapproved site designs, coordinating with relevant stakeholders to obtain site design approvals prior to equipment installation, ensuring smooth activity execution
- Coordinating pre-installation and survey work orders for MORAN candidate sites, supporting documentation of existing equipment to enable future network migration planning
- Managing workflow across a multi-tier approval chain including Nokia NOC, Regional POCs and Telenor Pakistan Regional Managers, ensuring correct routing and timely sign-off
- Maintaining project trackers in MS Excel, monitoring CRQ approval stages, identifying bottlenecks and escalating pending items to line management for timely resolution but before all, coordinating with relevant POCs to resolve without any delays and escalation
- Preparing and managing professional email communications with internal and external stakeholders including Telenor Pakistan, Ufone, Nokia, ZTE and Huawei teams for approvals, clarifications and activity scheduling
- Actively contributing to project rundowns and status review meetings, gaining working knowledge of telecom network domains including RAN, MW, IPRAN, Datacom and Core across 2G, 3G, 4G and 5G technologies
- Utilizing and managing project life cycles through custom ERPs

• Managed the end-to-end Change Request (CRQ) and Work Order lifecycle for Nokia Early Readiness (ER),
MORAN, MOCN, and 5G rollout projects, ensuring compliance with governance processes, approval frameworks,
and project controls before execution of field activities.
• Coordinated cross-functional stakeholders including Nokia NOC, Regional Points of Contact (POCs), Telenor
Pakistan Regional Managers, Ufone teams, and multi-vendor partners (Huawei, ZTE, and Nokia) to ensure timely
approvals, effective communication, and alignment with project objectives.
• Supported delivery of MORAN and MOCN integration programs following the Telenor-Ufone network-sharing
initiative, managing inter-project dependencies, stakeholder alignment, and execution readiness across shared
network infrastructure.
• Facilitated project governance activities by tracking milestones, deliverables, approval gates, risks, issues, and action
items, ensuring adherence to project schedules within both Waterfall and Agile delivery environments.
• Prepared and delivered executive-level project status presentations, roadmap updates, and rollout timelines for
senior management and vendor stakeholders, providing visibility into project progress, critical dependencies, and
upcoming milestones.
• Maintained comprehensive project trackers and reporting dashboards using Microsoft Excel, monitoring work order
backlogs, approval queues, aging requests, and key performance indicators (KPIs) to support informed decision
making.
• Proactively identified and mitigated project risks, bottlenecks, and dependency-related issues by coordinating with
internal and external stakeholders, reducing delays and improving project execution efficiency.
• Managed workflow coordination across complex multi-tier approval structures, ensuring timely progression through
governance checkpoints and escalation of critical blockers where required.
• Supported 5G network deployment initiatives by coordinating work order approvals, tracking project milestones, and
facilitating communication between engineering, operations, field implementation teams, and management
stakeholders.
• Oversaw pre-installation surveys and site readiness activities for MORAN candidate sites, ensuring accurate asset
documentation, project readiness validation, and alignment with future network migration and modernization plans.
• Resolved site access and deployment constraints through effective stakeholder engagement and escalation
management, minimizing schedule impact and ensuring continuity of field operations.
• Coordinated resolution of design-related approval rejections by engaging relevant design, planning, and
implementation teams, ensuring project dependencies were cleared prior to deployment activities.
• Facilitated cross-functional collaboration between operators, vendors, and project teams to manage competing
priorities, resolve backlog items, and maintain alignment with agreed project delivery timelines.
• Managed project documentation, approval records, meeting minutes, and communication logs through ERP and
project management platforms, ensuring audit readiness, traceability, and end-to-end project visibility.
• Developed strong domain knowledge across Radio Access Network (RAN), Transport Networks (Microwave, Fiber,
IP-RAN), Core Networks, and 2G/3G/4G/5G technologies, enabling effective coordination between technical and
business stakeholders.

Key Contributions: - - - - - -
Maintained project documentation, ERP records, and operational trackers to support accurate project reporting and
execution.
Coordinated with multiple site teams and management personnel to support project tracking and reporting activities.
Prepared project status reports, operational summaries, and presentation materials for management review.
Managed and organized project-related datasets using Microsoft Excel and Google Sheets.
Validated project data and reporting entries before system submission to ensure operational accuracy and
compliance.
Assisted in monitoring project timelines, reporting dashboards, and documentation records.

• Maintained project documentation, ERP records, and operational trackers to support accurate project reporting and
execution.
• Coordinated with multiple site teams and management personnel to support project tracking and reporting activities.
• Prepared project status reports, operational summaries, and presentation materials for management review.
• Managed and organized project-related datasets using Microsoft Excel and Google Sheets.
• Validated project data and reporting entries before system submission to ensure operational accuracy and compliance.
• Assisted in monitoring project timelines, reporting dashboards, and documentation records.

Key Responsibilities:
- Assisted in operational coordination, reporting activities, and administrative support in high-pressure working zones.
- Supported client communication and scheduling activities during business development operations.
- Coordinated internal meetings, presentation preparation, and documentation management for operational activities.
- Conducted market and client research to support operational planning and business development activities.
- Assisted in lead generation and reporting activities contributing to client acquisition efforts.
- Assisted in monitoring Meta Ads campaign performance and reporting under supervision.

• Assisted in operational coordination, reporting activities, and administrative support in high-pressure working zones.
• Supported client communication and scheduling activities during business development operations.
• Coordinated internal meetings, presentation preparation, and documentation management for operational activities.
• Conducted market and client research to support operational planning and business development activities.
• Assisted in lead generation and reporting activities contributing to client acquisition efforts.
• Assisted in monitoring Meta Ads campaign performance and reporting under supervision.

Selected Contributions:
- Coordinated international outsourcing campaigns within the call center industry, including ACA Obamacare, Medicare, and Final Expense projects.
- Maintained operational tracking sheets for multiple active outsourcing campaigns under strict reporting deadlines.
- Liaised with international clients for operational issues, invoicing coordination, and process management activities.
- Supported communication between foreign clients and local operational teams to ensure smooth workflow execution.
- Assisted in process tracking, reporting accuracy, and operational coordination for ongoing projects.

• Coordinated international outsourcing campaigns within the call center industry, including ACA Obamacare, Medicare,
and Final Expense projects.
• Maintained operational tracking sheets for multiple active outsourcing campaigns under strict reporting deadlines.
• Liaised with international clients for operational issues, invoicing coordination, and process management activities.
• Supported communication between foreign clients and local operational teams to ensure smooth workflow execution.
• Assisted in process tracking, reporting accuracy, and operational coordination for ongoing projects.