Mohammed Nadeem Ahmed

Senior IT Administrator — ManageEngine Endpoint Central

Ejada Systems | Al Rajhi Bank (Client Site)
Results-driven Senior IT Administrator with deep expertise in enterprise endpoint management at scale, currently deployed at Al Rajhi Bank — one of the world's largest Islamic financial institutions — through Ejada Systems. Administers ManageEngine Endpoint Central across a fleet of 25, 000+ Windows endpoints and 700+ Server's, encompassing full lifecycle management from provisioning and deployment to decommissioning.
Architected and executed two landmark enterprise-wide migrations: a full antivirus platform transition from Symantec Endpoint Protection to Trend Micro Apex One across 20, 000 endpoints with zero critical downtime and 100% protection compliance, and an in-place OS upgrade from Windows 10 to Windows 11 across 21, 000 endpoints, ensuring application compatibility, data preservation, and minimal business disruption throughout.
Manages monthly Windows patch cycles under an N-2 patch policy, consistently achieving over 95% endpoint compliance across the enterprise while maintaining system stability and security remediation timelines. Leverages automation through PowerShell scripting and Endpoint Central configurations to eliminate manual overhead and accelerate operational response.
Maintains seamless integration across enterprise platforms including ServiceNow, Ivanti, and Qualys, and enforces security policies and compliance rules aligned to regulatory and enterprise standards. Upholds ITIL best practices across incident, problem, change, and configuration management disciplines. Delivers knowledge transfer through structured training programs and technical documentation, enabling IT teams to operate Endpoint Central with confidence and continuity.

Core Competencies:

Endpoint Lifecycle Management (25K+ Devices)
Patch Management & Vulnerability Remediation (N-2 Policy, 95%+ Compliance)
Enterprise Platform Migration (AV & OS at Scale)
Software Deployment & Remote Troubleshooting
PowerShell Scripting & Task Automation
IT Asset Inventory & Utilization Optimization
Security Policy Enforcement & Regulatory Compliance
ITIL Process Adherence (Incident, Problem, Change, Configuration)
Cross-Platform Integration (ServiceNow, Ivanti, Qualys)
Agent Deployment Across Distributed & Geographically Dispersed Environments
IT Training, Documentation & Knowledge Transfer

Supporting MySTC applications (10S, Android, Portal), IVR, eSale, eStore, eServices and Digital
Monitoring server performance and Host availability in NAGIOS
Maintenance of the Fault and Performance Management tools (Nagios)
Event Management (analyze alerts and logs) in NAGIOS
Capturing TCP dump from IBM Data Power during running issues.
Configuration of connection strings for all backends in IBM Data Power.
L2 Support for IBM Data Power
Reset LDAP sessions if get stuck.
Coordinating with design team for major deployments.
Monitor all MySTC services like (LL and GSM, DATA service connects and disconnect, different
STC product purchase (Mobile Devices, Packages), Qitaf system, all SIM services like
(buying, replacement, updating)
Make sure every service of MYSTC is working properly in every channel with no network issues
Coordinating with different STC backbends like (network (IN, SDF), CRM, ODS, e2Vault, ).
Supporting Individual and Business Users different services
Enhancing all MySTC services by finding out Failed Transactions Reasons and cooperate
with all different Backbends to fix it
Generating & Building all MySTC reports (Business, Technical) through SQL Devloper Client
Coordinating with Network issues affecting services with NOC teams
Analysis of unusual behavior in requests for fraud, hit scripts, DDoS attacks or wrong user acti
and provide report to security
24/7 available for second level support