محمد المسلم

مهندس استقبال لقسم السمكرة والدهان

استشاري صيانة

• Handled the whole gamut of operational activities of the service center, examined / analyzed potential technical problems, received customer vehicles and recorded customer complaint.
• Provided open repair orders for customer's vehicle. Communicated estimates of repair orders and and maintained records of repair status on all customer vehicles.
• Maintained customer satisfaction levels by managing expectations as well as resolving problems, ensured timely delivery of vehicles.
• Followed-up with customers after 3 days of delivery to obtained customer's feedback.
• Monitored service center’s performance, implemented appropriate marketing initiatives to attain targets whilst providing unrivaled customer service.
• Leveraged productivity by developing action plans and motivated the team to meet operational goals.