محمدرسول جلالوند

As General Manager at Shariaco, I led the full operational and strategic management of an international trading company specializing in the import and distribution of fresh produce — primarily bananas and other high-volume agricultural goods. My responsibilities spanned from supplier negotiations and procurement to logistics coordination, market analysis, and regional business expansion.

I successfully managed end-to-end supply chain operations involving over 400 containers per month, optimizing shipment scheduling, quality control, and cost efficiency across multiple international suppliers and ports. I developed strong partnerships with growers, freight forwarders, and customs authorities to ensure compliance with GCC import regulations and maintain consistent product flow.

Key contributions included:
• Strategic Sourcing & Vendor Negotiation: Built and maintained long-term supplier relationships, securing competitive pricing and ensuring product quality.
• Operational Excellence: Streamlined logistics workflows, reducing delays and minimizing costs through process redesign and KPI-driven management.
• Financial Oversight: Controlled budgeting, pricing strategies, and profit margins to maximize company revenue and market competitiveness.
• Team Leadership: Supervised cross-functional teams across procurement, logistics, and sales, fostering accountability, coordination, and continuous improvement.
• Market Expansion: Identified new business opportunities and distribution channels across regional markets, enhancing the company’s footprint and revenue streams.

Led a customer support team for one of Iran's leading ISPs, focusing on service efficiency, CRM optimization, and
client retention.
Improved customer satisfaction scores by 10% through service process enhancements and staffcoaching.
Introduced workflow and CRM improvements that reduced complaint resolution time by 30%.
Trained and supervised a team of 12+ representatives, driving consistent KPI achievement and retention growth.
Wrote helpful, time-efficient and impactful communication scenarios for representatives which decreased
average call time to under one minute and increased impact ofservice by 30%.

Promoted from Sales Executive to Sales Manager within 2 months due to strong performance and leadership.
Directed sales operations and marketing campaigns, achieving 5% total sales growth in a competitive market.
Negotiated with travel service providers to secure better commission structures and pricing models.
Trained and motivated sales teams to exceed monthlytargets, improving overall conversion rates.

Started my career in B2B sales and marketing for a growing travel and accommodation platform.
Consistently exceeded monthly sales quotas by 15-20% through strategic lead generation and client
relationship management.
Conducted competitor analysis and client outreach to expand market share and boost brand visibility.
Developed strong presentation, negotiation, and cross-cultural communication skills.