Mohamed Amine ZERIAT

− Inspected and maintained networks, servers, and security systems, ensuring 99.9% system uptime and minimizing disruptions.
− Resolved 20+ technical issues weekly, coordinating with cross-functional teams to reduce incident resolution time by 25%.
− Managed and optimized incident response processes, leading to a 40% reduction in downtime and improved system stability.
− Conducted root cause analysis on major outages, implementing preventive measures that reduced recurring incidents by 50%.
− Ensured Level 2-3 technical support, troubleshooting issues to ensure seamless user experience.
− Applied security measures, including firewalls, antivirus, and access controls, resulting 20% decrease in security threats.
− Performed system updates, patches, backups, and hardening to ensure security, integrity, and compliance.
− Optimized IT infrastructure, including servers, workstations & network devices, leading to a 15% improvement in performance.
− Documented and resolved incidents following ITIL best practices, improving IT service management.

including Frico, Isabel, and Lesieur.
− Configure and manage Azure services, such as virtual machines, virtual networks, and Azure Active Directory, to support the
companys cloud infrastructure needs.
− Administer and maintain Microsoft 365 services, including Exchange Online, SharePoint Online, and Teams, to ensure seamless
communication and collaboration for the organization.
− Configured and assessed firewalls, VPNs & network segmentation, leading to a 25% improvement in remote access security.
− Led IT infrastructure projects, including server migrations and system upgrades.
− Automated system administration tasks, improving operational efficiency and resource utilization.

− Designed and deployed cybersecurity solutions (endpoint protection, firewalls, IAM), enhancing security posture by 40%.
− Conducted 20+ security assessments, mitigating 90% of critical vulnerabilities.
− Delivered pre-sales expertise and prepared RFP responses, boosting solution adoption.
− Provided Level 2/3 support to clients, handling 3+ tickets daily outside project work.
− Conducted cybersecurity awareness training sessions for clients, cutting phishing incidents by 60%.

− Administered and maintained Active Directory, DNS, DHCP, and Exchange environments.
− Maintained virtualization and application delivery platforms, including Citrix and VMware.
− Configured and monitored endpoint security solutions.
− Managed backup, DR, and storage solutions, ensuring data integrity and compliance with banking security standards.
− Participated in BC/DR planning and testing, improving disaster recovery response time.
− Provided Level 1/2 technical support for banking applications and enterprise systems, reducing ticket resolution time by 10%.

− Administer IT infrastructure, overseeing servers, storage, and network equipment to ensure 99.9% uptime.
− Monitored and analyzed system logs, ensuring optimal performance and security.
− Provided Level 1/2 technical support for internal employees and clients, ensuring efficient IT operations for approximately three
client events per day hosted at CIC.
− Executed IT asset management policies, ensuring efficient preventive and corrective maintenance.
− Administered HRIS (Kelio Bodet) and POS systems, streamlining business operations and improving efficiency.
− Assisted in IT infrastructure upgrades and migrations, boosting system performance and scalability.