Milena Nestic

Responsible for planning, coordination and implementation of sales / marketing strategies to expand company’s market and product reach, developing and executing plans that resulted in lead generation, strong customer relationships, and profitable sales.

Regular market research and converting market trends into business opportunities. Identifying and following up strategic infrastructure project trends, government tenders and formulating plans for new opportunities. Managing the process of vendor registration with relevant government Authorities to obtain approvals.

Keeping track of Competitors and price negotiation with Manufacturers (Principal) to maximize the profitability of the projects. Meeting with key decision makers, presenting benefits of a product, identifying their needs and offering the best solutions for their project requirements.
Preparing promotional material and participating in trade fairs (exhibitions) representing Company’s product and building network of potential Customers.

Key Achievements
-Acquired vendor registration with major Government Authorities in Sultanate of Oman and UAE
-Generated € 750, 000 sales in the first year and a half
-Created a network of key customers and build database of key projects in the Region
-Prepared, organized and managed complete marketing strategy and visual identity for major Trade shows in Europe and UAE (IFAT, Vale World, WETEX)

Planning and supervision of all engineering processes and assuring compliance with customer needs and specification. Keeping positive relationship with Customers by periodical analysis of customer’s satisfaction rates and complaints in order to improve overall performance and efficiency. Connecting Customer’s needs and requirements with other Company’s departments and providing applicable engineering solutions.

Coordination with Engineering and Production department to ensure that all guidelines, procedures and standards are followed and product will be manufactured in compliance with Customer’s specifications, requirements and international standards.

Created quality error reports to identify repeating mistakes, process/system flaws, and training needs.. Leading continuous improvement projects and monthly Workshops to find the root cause of under performance and to offer appropriate after sales support to customers.

Managed activities related to ISO 9001 & 14001 standards. Maintained and prepared internal audit plans, conducted internal audits and provided reports and quality review to senior management. Based on the internal audit result preventive and corrective measures were implemented to ensure the achievement of improvement KPIs.

Key Achievements
-Number of defects in production caused internally decreased in year 2013 compared to year 2012 by 15% because of implementation of effective preventive measures
-Lead the continuous improvement project based on the principles of LEAN management
-Work efficiency increased by 5% within 3 months after starting LEAN management improvement projects
-Built strong after sales support system by analyzing customer’s requests, requirements and satisfaction forms
-Obtained certificate as internal auditor according to ISO standards 9001, 14001 and BS OHSAS 18001
-of QMS

Cold calling potential and communicating with existing customers in targeted territory, short presentation of insurance product and its benefits and successful booking of appointments for field agents in order to extend network of customers.

Updating client database and daily communication with existing customers to identify solutions based on their requests. Creating and updating database of Customers on daily basis.

Assisted in creating, promoting and executing variety of promotional sales, marketing plans and strategy.

Key Achievements
-Continuously exceeded weekly targets by 5 - 15%
-Commended for initiative, enthusiasm, persuasiveness and performance
-Ranked among top 3 performers for quality of booked meetings
-Delivered results in given deadline time frame while managing a high-volume workload