Mariam Farag

• Greet and welcome visitors, clients, and employees in a professional and friendly manner.
• Answer and direct incoming calls, manage correspondence (mail, email, fax), and provide
accurate information as needed.
• Maintain a presentable reception area and manage office supplies and equipment inventory.
• Schedule and coordinate appointments, meetings, and conference room bookings.
• Assist with administrative tasks including data entry, filing, and document preparation.
• Coordinate travel arrangements including flights, accommodations, and transportation.
• Support various departments to ensure smooth office operations.
• Assist in organizing company events and employee celebrations.
• Handle sensitive and confidential information with utmost discretion.
• Prepare and submit daily and weekly operational reports to management.
• Responsible for the yearly price adjustment process in coordination with the Sales
Department.

• Checked patients in and out, managed appointment scheduling and physician calendars.
• Responded to all telephone inquiries and managed voicemail retrieval and follow-up.
• Liaised with medical laboratories and physician offices for patient documentation.
• Handled incoming/outgoing mail, faxes, and shipments; prepared and managed patient
charts.
• Processed patient accounts receivable (credit card, debit, cheque, and cash payments).
• Assisted with billing, third-party forms, external referrals, and medical software data entry.
• Ordered office and medical supplies as required.

• Checked patients in and out, managed appointment scheduling and physician calendars.
• Responded to all telephone inquiries and managed voicemail retrieval and follow-up.
• Liaised with medical laboratories and physician offices for patient documentation.
• Handled incoming/outgoing mail, faxes, and shipments; prepared and managed patient
charts.
• Processed patient accounts receivable and assisted with billing and claims rejections.
• Assisted with external referrals, third-party forms, and medical software data entry.

• Monitored inbound and outbound calls for quality assurance.
• Prepared weekly audit reports for clients and internal stakeholders.
• Developed and implemented action plans for team performance improvement.
• Coached staff and facilitated adoption of new procedures and compliance standards.
• Collaborated closely with the escalation team and addressed employee concerns.

• Communicated with debtors by phone and written correspondence to resolve unpaid
accounts.
• Maintained accurate account records and demonstrated skip tracing techniques.
• Ensured compliance with applicable Federal, Provincial, and Territorial collection regulations.
• Provided management with feedback and improvement recommendations.

• Maintained HR files, records, and minutes of meetings; ensured smooth department
operations.
• Supported the full recruitment cycle: CV screening, interview coordination, offer drafting,
and onboarding.
• Conducted research on HR trends and prepared reports and recommendations for the HR
Director.
• Coordinated training program logistics and employee induction materials.
• Assisted in managing performance appraisal processes across all company staff.
• Coordinated with Finance and Administration Departments on HR policies, salary sheets, and
leave records.
• Organized Employment Fairs and promoted awareness of employee policies and benefits.

• Managed incoming calls and inquiries from internal and external stakeholders.
• Conducted tours for prospective families and maintained waitlist/age lists.
• Reported all relevant issues verbally and in writing to the Centre Manager.