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Manuel Nirmal, Computer Network Analyst

Manuel Nirmal

Computer Network Analyst ·Dubai Insurance Company Labors Claim

United Arab Emirates

Master's degree, MBA

Work experience

Total years of experience: 2 years, 11 months

Computer Network Analyst

April 2025 - May 2026

Dubai Insurance Company Labors Claim

Ajman, United Arab Emirates Hybrid

April 2025 - May 2026

Desktop Support
Offer support (L1 and L2) to end users working in the company. Quickly
resolve hardware and software issues to minimize disruptions, to operations.
Server Administration
Manage and troubleshoot server systems specifically tailored for companies.
Oversee RAID arrays to ensure the safety of data related operations.
Virtualization Specialist
Design supports virtualization solutions with a focus on Hyper V catering to
the requirements of the building material sector Optimize virtual
environments for efficiency and scalability of industry applications.
Network Management
Administer and troubleshoot TCP/IP networks guaranteeing connectivity for
systems involved in the supply chain. Set up maintain services like Active
Directory and DNS critical for company operations.
System Monitoring and Ticketing
Utilize monitoring tools, for real time analysis prioritizing systems to the
workflow efficiently, handle support requests related to operations through
ticketing systems while documenting them effectively

Company industry:
Administration Support Services

IT SUPPORT ENGINEER (L1,L2)

April 2023 - December 2024

Macob IT Solution

Dubai, United Arab Emirates Remote

April 2023 - December 2024

Provide L1, L2 Network related issues for end users
Server Management through remote

Company industry:
IT Services

Education

Arni University

January 2025

January 2025

Master's degree, MBA

India

Rabindranath Tagore University

January 2023

January 2023

Bachelor's degree, Bachelor of Commerce

India

Skills

ACTIVE DIRECTORY

Intermediate

CONFIGURATION MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

F5 CERTIFIED SOLUTION EXPERT

Intermediate

INFORMATION TECHNOLOGY AUDITS

Intermediate

JOINING PROCESSES

Intermediate

MICROSOFT ACCESS

Intermediate

MICROSOFT CERTIFIED SYSTEMS ENGINEER

Intermediate

SERVER VIRTUALIZATION

Intermediate

VIRTUALIZATION

Intermediate

Languages

English

Beginner

Malayalam

Beginner

Hindi

Beginner

Trainings and Certifications

Certifications

Cisco Certified

Microsoft Certified Systems Engineer(MCSE)

MICROSOFT AZURE ADMINISTRATOR MICROSOFT OFFICE 365

MICROSOFT CERTIFIED SOLUTION EXPERT (MCSE) CISCO CERTIFIED NETWORK ASSOCIATE