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Koraganji Meghana, Customer Service Executive

Koraganji Meghana

Customer Service Executive·CloudFlex (Remote)

India

Bachelor's degree, Hospital Management

Work experience

Total years of experience: 4 years, 10 months

Customer Service Executive

January 2024 - Present

CloudFlex (Remote)

Visakhapatnam, India Remote

January 2024 - Present

• Handled customer queries and provided timely, professional resolutions in a fully
remote work environment.
• Maintained accurate records of customer interactions and follow-ups.

Company industry:
Video Gaming

Account Management Associate

January 2023 - January 2024

Sutherland,

Hyderabad, India Remote

January 2023 - January 2024

• Managed client accounts and supported day-to-day account servicing needs.
• Liaised between clients and internal teams to ensure timely issue resolution.

Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative

December 2021 - October 2022

Concentrix,

Visakhapatnam, India Remote

December 2021 - October 2022

• Delivered frontline customer support, addressing enquiries and resolving
complaints.
• Consistently met service quality and productivity targets.

Company industry:
Call Centers & Customer Care Outsourcing

Front Office Associate

October 2019 - January 2020

V Hotel,

Visakhapatnam, India

October 2019 - January 2020

• Managed guest check-in and check-out, reservations, and front desk operations.
• Addressed guest inquiries and requests promptly, ensuring a positive stay
experience.

Company industry:
Hospitality & Accomodation

Education

Frankfinn Institute

January 2019

January 2019

Bachelor's degree, Hospital Management

India

SKKM Junior College

January 2018

January 2018

High school or equivalent, Accounting And Management

India

St Ann's School

January 2016

January 2016

High school or equivalent, Secondary Education

India

Skills

ACCOUNT MANAGEMENT

Intermediate

COMMUNICATIONS

Intermediate

CONFLICT RESOLUTION

Intermediate

CUSTOMER SERVICE

Intermediate

DETAIL ORIENTED

Intermediate

MICROSOFT EXCEL

Intermediate

MICROSOFT OFFICE

Intermediate

MICROSOFT WORD

Intermediate

OPERATIONS

Intermediate

PRESENTATION SOFTWARE

Intermediate

Languages

English

Expert

Telugu

Native Speaker

Hobbies and interests

traveling.
cooking,
listening to music,
Drawing,