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MAHMOUD ADEL, Relationship Manager
MAHMOUD ADEL, Relationship Manager

MAHMOUD ADEL

Relationship Manager·National Bank of Kuwait

Egypt

Bachelor's degree, Business Administration

 

Work experience

Total years of experience: 9 years, 3 months

Relationship Manager

January 2026 - Present

National Bank of Kuwait

Alexandria, Egypt

January 2026 - Present

Manage and grow a portfolio of retail banking customers.
Acquire New-to-Bank customers through proactive sales and relationship-building activities.
Drive liabilities, assets, and cross-selling targets across banking products.
Deliver tailored financial solutions aligned with customer needs and objectives.
Build long-term customer relationships to improve retention and portfolio growth.
Collaborate with branch teams to achieve annual business objectives.
Generated EGP 90 Million in liabilities and EGP 65 Million in assets during H1 of 2026, contributing significantly to portfolio growth and branch YTD performance.
Company industry:
Banking

Personal Banker

January 2024 - December 2025

Abu Dhabi Islamic Bank

Alexandria, Egypt

January 2024 - December 2025

Managed customer portfolios and provided personalized banking solutions.
Achieved sales targets across deposits, accounts, cards, and financing products.
Identified customer financial needs and recommended appropriate banking products.
Increased customer engagement through relationship management and proactive follow-up.
Generated EGP 100 Million in liabilities and EGP 60 Million in assets during 2025,
contributing significantly to portfolio growth and branch performance.
Company industry:
Banking

Credit Card Officer

January 2023 - January 2024

Commercial International Bank (CIB)

Alexandria, Egypt

January 2023 - January 2024

Promoted and sold credit card products to retail customers.
Acquired new customers while maintaining service excellence standards.
Coordinated with Operations and Credit departments to ensure timely case processing.
Managed customer pipelines and monitored application progress through completion.
Consistently achieved assigned sales targets and business objectives.
Company industry:
Banking

Sales Agent – Credit Activation

May 2022 - April 2023

Souhoola

Alexandria, Egypt •Hybrid

May 2022 - April 2023

Promoted consumer finance products and services.
Acquired new customers and maintained relationships throughout the sales cycle.
Conducted customer consultations and product presentations.
Achieved activation and acquisition targets through effective sales execution.
Company industry:
Financial Services

Sales Promoter

January 2017 - December 2021

OPPO

Alexandria, Egypt

January 2017 - December 2021

Generated leads and converted prospects into customers.
Delivered product demonstrations and sales presentations.
Consistently exceeded monthly sales targets.
Built strong customer relationships and enhanced brand awareness.
Analyzed customer needs and recommended suitable solutions.
Company industry:
Telecommunications

Education

Alexandria University

June 2020

June 2020

Bachelor's degree, Business Administration

Egypt

Skills

Financial Services

Expert

B2B Sales

Expert

Sales

Expert

Customer Service

Expert

Banking

Expert

SALES

Expert

DATA ANALYSIS

Intermediate

BANKING

Intermediate

FINANCIAL TECHNOLOGY FINTECH

Intermediate

ELECTRONICS

Intermediate

TELECOMMUNICATIONS

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

CUSTOMER ENGAGEMENT

Intermediate

ANALYTICS

Intermediate

Customer Service

Intermediate

Management

Intermediate

Business Development

Intermediate

Microsoft Office

Intermediate

Science

Intermediate

Project Management

Intermediate

CORPORATE FINANCE

Intermediate

CROSS FUNCTIONAL COLLABORATION

Intermediate

FINANCE

Intermediate

FINANCIAL SERVICES

Intermediate

OPERATIONS

Intermediate

BRAND AWARENESS

Intermediate

BUSINESS PERFORMANCE MANAGEMENT

Intermediate

COLD CALLING

Intermediate

PERSONALIZED SERVICE

Intermediate

MARKETING

Intermediate

RELATIONSHIP MANAGEMENT

Intermediate

CROSS SELLING

Intermediate

CUSTOMER ACQUISITION MANAGEMENT

Intermediate

CUSTOMER RETENTION

Intermediate

FINANCIAL NEEDS ASSESSMENT

Intermediate

PORTFOLIO MANAGEMENT

Intermediate

RELATIONSHIP BUILDING

Intermediate

RETAIL BANKING

Intermediate

Languages

Arabic

Native Speaker

English

Beginner

Trainings and Certifications

Certifications

Data Analysis Professional Certificate

Certified Data Analyst

Certified Data Analyst

Certified Data

Data Analysis

Jan 2021

Hobbies and interests

photography