Lynn Hobeika

Personal Chef and Owner of Book Your Cook.

• Responsible for the achievement of the sales target set by the company.
• Maintain and update the market search and sales reports.
• Build and maintain the relationships with the customers and suppliers.
• Responsible for planning budget, promoting products, and coordinating the promotional events or campaigns.
• Prepare market surveys, reports on competitors’ strategies etc.
• Design attractive presentations for the promotional campaigns of products.
• Responsible for providing quotes, generate sales, promote sales and marketing.
• Manage and adjust the company’s web content
• Copywriting and layout designing the Company’s Tourists Magazine doing a total makeover for its content and distribution strategy
• Collaborate in redesigning the company’s corporate identity.
• Responsible of the Barter Transaction File
• Plan and manage Company’s corporate events.

• Plan monthly detail calendars at least 3 months in advance for tasks to complete on promotions. This includes confirming pricing and delivery information, recruiting and training the sales team (300 salesmen & 8 supervisors), and scheduling meetings to insure promotion needs have been communicated and completed successfully before advertisements break.
• Reference and document communication on all levels. Concise, proactive, professional emails, voicemails, phone-calls, and memos
• Continue education on knowledge of products within clients’ industry.
• Keep awareness of clients’ routing and operational policies, procedures, schedules, impacts, and projects.
• Maintain strong knowledge of discounting and cost structures, and how to calculate them.
• Schedule and organize several draws and entertaining programs which figures on the promotion’s agenda.
• Establish effective communication within each department of the company involved in the promotions process and know the contact in each department for best execution.
• Coordinated and implemented various sales and promotional efforts for consumer/commercial markets.
• Acted as liaison to business units, vendors and brokers and participated in the development of marketing plans and other initiatives.
• Provided analytical support and developed direct marketing campaigns.
• Recommended strategies that increased sales effort and its efficiency by over 60% annually.
• Established community based marketing programs and events and reviewed communication materials for compliance.
• Coordinated activities among ad agencies and other marketing partners.
• Tracked budgets, and monitored campaign results as well as return on investment.
• Responsible for managing, coaching and developing a great customer service team of up to 21 agents; a team which provides consistent, high quality, pro-active support to the company's customers, via incoming customer enquiries and complaints and outbound customer care calls and follow-ups.
• Setting and monitoring team targets, whilst managing resources and work load.
• Acting mentor to the Customer Service Team to improve results and reach their daily commission targets.
• Recruiting and training additional staff members when required.
• Ensuring all customers' complaints and enquiries are well and professionally maintained.

• Managed expenses diligently to maximize net return.
• Developed an annual marketing plan. Develop an event strategy.
• Delivered outstanding levels of customer satisfaction to encourage repeat business.
• Implemented an online event registration/inquiry process
• Developed high quality business reports to facilitate good business decision making.
• Developed the annual event budget.
• Managed and executes all logistics aspects of conferences and events.
• Prepared requests for vendors’ bids and reviews bids for competitiveness; negotiates site and service contracts for facilities, transportation, lodging, food, entertainment, events and related activities; advise clients on format, speakers, activities, and/or entertainment; plans; and monitor program budget.
• Established and maintain ongoing vendor relationships to ensure they are cost-effective and deliver quality service.