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Louella Ara, Program Compliance Coordinator / Pre-Departure Advisor

Louella Ara

Program Compliance Coordinator / Pre-Departure Advisor·International Trainee Network (ITN)

United Arab Emirates

Diploma, Diploma in Information Communication Technology

Work experience

Total years of experience: 8 years, 3 months

Program Compliance Coordinator / Pre-Departure Advisor

November 2023 - August 2026

International Trainee Network (ITN)

Makati City, Philippines •Remote

November 2023 - August 2026

• Managed over 100 participant records and documentation while ensuring compliance with U.S. J-1
visa program requirements.
• Coordinated with international clients, host companies, sponsors, and recruitment agencies.
• Maintained documentation and electronic filing systems with a high level of accuracy.
• Processed visa-related documentation including DS-2019, DS-160, Training Plans, and
compliance records.
• Prepared reports and monitored participant progress using Microsoft Excel.
• Managed high-volume email communications while ensuring timely responses.
• Scheduled appointments, orientations, and participant interviews.
• Assisted clients throughout the visa process from registration until deployment.
Company industry:
Recruitment & Employee Placement Agency

Pre-Departure Advisor / Program Compliance Coordinator

November 2023 - March 2026

International Trainee Network

Makati City, Philippines •Hybrid

November 2023 - March 2026

• Managed participant records, documentation, and database updates
• Guided clients through visa application processes and requirements
• Conducted orientations and provided clear process instructions
• Coordinated program updates, schedule changes, and documentation alignment
• Ensured compliance with program and regulatory requirements
• Monitored case progress and maintained accurate tracking systems
• Prepared reports and analyzed data to improve workflow efficiency
• Handled client inquiries via email and online platforms
Company industry:
Human Resources Outsourcing

Enrollment Counselor (F-1 Visa)

July 2023 - November 2023

Edu Connect / Vatel USA

Makati City, Philippines

July 2023 - November 2023

• Managed leads, conducted follow-ups, and assisted applicants
• Guided clients through enrollment and visa procedures
• Improved conversion through effective communication and support
Company industry:
Human Resources Outsourcing

Enrollment Counselor (F-1 Visa Program)

July 2023 - November 2023

Edu Connect / Vatel USA

Makati City, Philippines

July 2023 - November 2023

• Managed applicant records and database.
• Conducted applicant screening and follow-ups.
• Assisted students throughout the enrollment and visa application process.
• Coordinated document submission and verification.
• Maintained accurate client records.
Company industry:
Recruitment & Employee Placement Agency

Enrollment Counselor

January 2023 - November 2023

Edu Connect / Vatel USA

Makati City, Philippines

January 2023 - November 2023

• Managed applicant records and database.
• Conducted applicant screening and follow-ups.
• Assisted students throughout the enrollment and visa application process.
• Coordinated document submission and verification.
• Maintained accurate client records.
Company industry:
Recruitment & Employee Placement Agency

Service Provider – Finance Account

October 2022 - July 2023

Beehive Adaptive Global Services

Taguig, Philippines •Remote

October 2022 - July 2023

• Processed payments and handled financial transactions
• Resolved client concerns and ensured accuracy of accounts
Company industry:
Banking

Finance Account Associate

October 2022 - July 2023

Beehive Adaptive Global Services

Taguig, Philippines •Remote

October 2022 - July 2023

• Processed financial documentation.
• Coordinated payment arrangements.
• Maintained accurate customer account records.
• Resolved billing inquiries.
Company industry:
Banking

Customer Service Representative (Sales Account)

March 2022 - September 2022

24/7.ai

Mandaluyong City, Philippines •Hybrid

March 2022 - September 2022

• Assisted customers with account inquiries.
• Updated customer records.
• Maintained quality and productivity targets.
Company industry:
Call Centers & Customer Care Outsourcing

Customer Service Representative (Telco Account)

July 2021 - January 2022

Eperformax

Pasay, Philippines

July 2021 - January 2022

• Provided customer support.
• Managed account documentation.
• Resolved customer concerns.
Company industry:
Call Centers & Customer Care Outsourcing

CHED Coordinator / J-1 Program Specialist

May 2018 - June 2021

International Trainee Network (ITN)

Makati City, Philippines

May 2018 - June 2021

• Managed participant documentation.
• Coordinated with universities,
government agencies, and applicants.
• Processed educational and visa
requirements.
• Generated reports and monitored
compliance.
• Maintained confidential records and filing systems.
Company industry:
Recruitment & Employee Placement Agency

Education

Polytechnic University of the Philippines – Taguig (PUPT)

April 2018

April 2018

Diploma, Diploma in Information Communication Technology

Philippines

Polytechnic University of the Philippines

April 2018

April 2018

Bachelor's degree, Diploma in Information Communication Technology

Philippines

Polytechnic University of the Philippines

April 2018

April 2018

Bachelor's degree, Administration And Information Systems

Philippines

Polytechnic University of the Philippines

January 2018

January 2018

Bachelor's degree, Information Communication Technology

Philippines

Skills

CERTIFIED ADMINISTRATIVE PROFESSIONAL

Intermediate

COMPLIANCE REPORTING

Intermediate

DOCUMENT CONTROL

Intermediate

DOCUMENT PROCESSING

Intermediate

LEADERSHIP

Intermediate

OFFICE ADMINISTRATION

Intermediate

RECORDS MANAGEMENT

Intermediate

REPORT WRITING

Intermediate

ADMINISTRATIVE FUNCTIONS

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

ADMINISTRATIVE SUPPORT

Intermediate

BILLING

Intermediate

COMMUNICATIONS

Intermediate

COMPLEX PROBLEM SOLVING

Intermediate

COMPUTER PROGRAMMING

Intermediate

COORDINATING

Intermediate

CUSTOMER SERVICE

Intermediate

DOCUMENT MANAGEMENT

Intermediate

OPERATIONS

Intermediate

SALES

Intermediate

Social profiles

Languages

English

Expert

Filipino

Native Speaker

Hobbies and interests

Reading