لورنا Almeida

**Executed projects (Resource Optimization, Faculty (FTE) & Student Growth Models); member of University-wide Committees (Academic Excellence, Rank, Strategic Planning, etc.); Responsible:
• For providing operational support and guidance to the Human Resources and Schools regarding hiring needs, managing the hiring of academic members.
• Faculty Resource Planning through calculation of teaching load/FTE and developing data models.
• To Contribute to the establishment of policies and procedures pertaining to the hiring process, salary, ranking, awards, and other academic matters.
• To liaise with the Registrar’s Office on scheduling, low enrolment sections and admissions.

Served as the focal point for the College of Arts/Sciences (CAS) across 20+ programs and as a faculty resource for policy, academic issues, system, training & reporting.
• Planning: Ensured the statistical analysis of enrolment projections, course offerings, faculty load/staffing requirements for Service and Core Curriculum courses was effectively addressed.
• Training: Developed training modules, course materials, facilitated training for Heads, Program Coordinators & Faculty on Oracle Banner/Schedules/Systems (Banner, Cognos Business Intelligence, Web Data Collector), Workload policy, Academic Policies.
• Co-ordination: Ensured Computer Labs and Video-Conference classrooms are ready for delivery. Worked collaboratively across 15+ departments and 20+ programs, regularly sourced CAS service courses content to ensure accreditation and other quality standards are met, managed efficient work processes and tracking system, advised students/staff on meeting the program requirements at the Office of Academic Affairs.
• Scheduling & Faculty Teaching Load: Represented College-Committee (Scheduling, Curriculum, Workload & FTE Analysis) and advised on academic policies; program curricula and their impact on faculty load, student degree audit, etc. to the Associate Dean and staff. Also, ensured a consistent scheduling policy is applied across departments for 1000+ courses while trouble-shooting the various concerns arising out of CAS scheduling and academic areas.
• Assessment: Collaborated with 15+ departments, to pre-emptively resolve issues and ensure common examinations are adequately staffed, resourced, and smoothly run. Assisted faculty with lab settings & exam preparation, the upload of assessment material (OAS system) and invigilated exams (special need students).
• Data Management & Analysis: Supported management with timely reports for planning and performance improvement. Research, interpret, and analyzed data for problem resolution. Maintained quality control of data, in line with institutional strategic initiatives.
++Special Projects: Enrolment Projections & Planning, CAS Teaching Load Analysis, Strategic Action Plan and Staff Training, served on committees: Curriculum, Scheduling & Teaching Load.

• Worked with IATA, Canada to coordinate registration, exams, fees, and follow-up on issues for more than 500 students. Ensured that the delegates' demands are adequately satisfied during In-House IATA training by coordinating the administration of the training functions.
• Produced a variety of reports and quality control documents; handled course portfolios for accreditation; observed the academic progress of new students; and responded to sponsors' and students' inquiries.
• Managed the academic progress of more than 500 students while organizing meetings, supervising personnel, and providing administrative support.
• Had a significant impact on data gathering, the resolution of audit findings, and the evaluation and updating of the Quality Manual, Functions Manual, and Operations Manual.

STUDENT REGISTRATION / SCHEDULING / QUALITY ASSURANCE
• Served as point of contact for faculty, staff, and external constituencies in the departments of Foundations (500+ students), Academic Services (3000+ students) and Institutional Planning & Research Effectiveness / Program, and Quality Assurance
• Completed the student admissions and registration (1000+ students) at the Registrar’s Office, ensuring compliance. Assisted with all facets of customer service at Academic Services, management of graduation/degree audits, production of transcripts, schedules and examinations, grade reports, and generated correspondence for students.
• Supervised the accuracy of the scheduling records for two campuses of 25+ programs.
• Research and data analysis, course portfolio management for accreditation/PAC Committees, Quality Assurance reports, assisted instructors on various assignments in sourcing materials, IT support, online quizzes, surveys, faculty and student evaluations, departmental meetings, supervision of students on field visits, acted as college representative by participating in college fairs and events.
• Facilitated training on systems application, IT/Office Management skills for staff and students.
Projects: At the Registrar’s Office, demonstrated proficiency in database management, scheduling software, and hosted workshops for groups of 25.

Worked in Foundations departments. Maintained student profiling database (Foundations Department), organized meetings, conducted workshops and assisted colleagues during various events, generate QA reports for Functional Heads, coordinate with other functional units and provide support for HCT internal and external stakeholders.

Handled self-correspondence for the Head. Managed Adaytum Financial System, Sales Inventory Management system for statistical analysis, budgeting and monthly reporting and supervised two staff.

Handled self-correspondence, transcribing from Dictaphone and other admin. related matters.

(Also, worked as Executive Secretary to the Deputy General Manager, National Bank of Fujairah, Dubai for two months until Jan. 2003)

1) Handled self-correspondence, preparing complex reports, screening calls, scheduling appointments, liaising with various departments, vendor/contracts management, etc.
2) Scheduling and organizing meetings prepared Minutes of the Meeting, itinerary, organized global hotel/travel arrangements for senior executives and overseas visitors, attended to VIP's, etc.

 OPERATIONS / AUDIT / LOANS / MARKETING COORDINATION
Responsible for supervisory functions in the Operations / Loans / Audit Departments.
• Managed all aspects of day-to-day operations, trained the sales force and officiated the branch in the absence of the Assistant Vice President.
• Responsible for regulatory reporting and carried out various audit checks to ensure compliance with statutory requirements.

 HUMAN RESOURCES / ADMINISTRATION
• Effectively handled all administration related matters of the branch, including facilities maintenance, lease renewals and vendor / contracts administration, pricing and negotiation, approve office supplies, etc.
• Maintained employees contracts, leave & overtime records, orientation & training records, medical / insurance claims, etc.
• Conducted annual appraisals, ‘on-the-job’ training for new incumbents and identified training gaps, liaised with head office for employees training programs, involved in recruitment & training of sales staff, etc.

CUSTOMER SERVICE / OPERATIONS / LOANS
1) Supervised the front-office operations and officiated various branches.
2) Ensured existing policies and procedures are adhered to, so as to ensure audit compliance in line with Government regulations.
3) Handled other operational matters including vendor / utility bill payment, cash management, liaised for branch license renewals, carried out site inspections, etc.