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Leroy Fernandes, Regional Manager L&D

Leroy Fernandes

Regional Manager L&D·PSI

United Arab Emirates

Bachelor's degree, Marketing

Work experience

Total years of experience: 17 years, 11 months

Regional Manager L&D

September 2025 - Present

PSI

Dubai, United Arab Emirates

September 2025 - Present

I lead the L&D function for UAE and Europe region to drive Learning systems through classroom and online (LMS) platforms for all levels. Drive capacity and capability, culture and competency. Measure Training effectiveness and ROI delta.
Company industry:
Real Estate
Job role:
Training and Development

Regional L&D Partner

January 2020 - January 2025

TikTok - GBS Monetization

Singapore, Singapore

January 2020 - January 2025

L&D Strategy and Transformation
Sales Enablement & Revenue Impact
LearningArchitecture & Program Design
Performance Measurement & ROI
Stakeholder Management & Business Alignment
Regional Governance & Standardization
Leadership development &Talent Pipeline
Performance Measurement & ROI
Digital and LMS-based program management
AI-based training solutions
Company industry:
Media Production

Training Partner

January 2016 - January 2018

Greater Toronto Airports Authority

Toronto, Canada •Hybrid

January 2016 - January 2018

Designed and delivered competency, soft skills, and communication training
for Service Desk, Passenger Processing, and Ticketing teams.
Managed new-hire and ongoing training needs, supporting SLA delivery
through targeted programs and stakeholder collaboration.
Conducted customer needs analysis and grievance management to tailor
learning interventions and improve customer satisfaction.
Implemented QA modules to identify skill gaps and developed engaging
learning content to drive continuous performance improvement
Company industry:
Airlines
Job role:
Management

HR & Training Officer

January 2015 - January 2016

NSHAMA (EmaarProperties)

Dubai, United Arab Emirates

January 2015 - January 2016

Managed HR and Training functions for corporate, showroom, and
ground staff employees.
Acted as a liaison between management and staff for training needs, HR
compliance, policy implementation, onboarding, and training
Designed and implemented incentive plans; evaluated and tracked
employee performance.
Supported recruitment, HRBP functions, and Sales center support
Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Team Leader

January 2010 - January 2015

Salebuild

Manila, Philippines

January 2010 - January 2015

Managed the end-to-end training lifecycle across two geographies.
Planned, designed, and implemented hiring and training strategies aligned
with business needs.
Developed training manuals, programs, and measurement methods focused
on tangible results.
Evaluated organizational performance to ensure training impact and
continuous improvement.
Led training activities for new project kick-offs and supported project
transitions with targeted lesson plans.
Identified skill gaps and drove individual development plans for
underperforming teams.
Company industry:
IT Services
Job role:
Customer Service and Call Center

Training executive

January 2006 - January 2010

People Partners

Pune, India

January 2006 - January 2010

Managed the end-to-end training lifecycle across two geographies.
Planned, designed, and implemented hiring and training strategies aligned
with business needs.
Developed training manuals, programs, and measurement methods focused
on tangible results.
Evaluated organizational performance to ensure training impact and
continuous improvement.
Led training activities for new project kick-offs and supported project
transitions with targeted lesson plans.
Identified skill gaps and drove individual development plans for
underperforming teams.
Company industry:
Human Resources Outsourcing
Job role:
Training and Development

Education

St Vincents

May 2010

May 2010

Bachelor's degree, Marketing

India

University of Pune

January 2010

January 2010

Bachelor's degree, Marketing and Economics

India

Pune University

January 2010

January 2010

Bachelor's degree, Business Administration And Commerce

India

Skills

Training
Expert
Training
Expert
Administration
Expert
Administration
Expert
Payroll
Expert
Payroll
Expert
Employee Relations
Expert
Employee Relations
Expert
Recruitment
Expert
Recruitment
Expert
COMPETENCY BASED DEVELOPMENT
Intermediate
COMPETENCY BASED DEVELOPMENT
Intermediate
COGNITIVE BEHAVIORAL THERAPY
Intermediate
COGNITIVE BEHAVIORAL THERAPY
Intermediate
SCALABILITY
Intermediate
SCALABILITY
Intermediate
SURVEYS
Intermediate
SURVEYS
Intermediate
EDUCATIONAL ASSESSMENT
Intermediate
EDUCATIONAL ASSESSMENT
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
CONTINUOUS IMPROVEMENT PROCESS
Intermediate
DIGITAL LEARNING TECHNOLOGY
Intermediate
DIGITAL LEARNING TECHNOLOGY
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
COACHING
Intermediate
COACHING
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
COMPUTATIONAL THINKING
Intermediate
COMPUTATIONAL THINKING
Intermediate
SALES
Intermediate
SALES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
LEARNING MANAGEMENT SYSTEMS
Intermediate
SUCCESSION PLANNING
Intermediate
SUCCESSION PLANNING
Intermediate
NEWSLETTERS
Intermediate
NEWSLETTERS
Intermediate
Training need analysis
Expert
Training need analysis
Expert
Creating Individual Development Plans and Handholding
Expert
Creating Individual Development Plans and Handholding
Expert
Classroom Training
Expert
Classroom Training
Expert
Training
Expert
Training
Expert
Administration
Expert
Administration
Expert
Payroll
Expert
Payroll
Expert
Employee Relations
Expert
Employee Relations
Expert
Recruitment
Expert
Recruitment
Expert

Languages

English
Native Speaker
Hindi
Native Speaker
Marathi
Native Speaker