Lalaine Aligaen Cardines

Overseeing and managing email and chat communications with professionalism,
discretion, and efficiency
Providing comprehensive administrative support to Real Estate Agents to enhance
workflow and productivity
Conducting in-depth research on off-plan properties and real estate
developments in Dubai to inform decision-making
Organizing, maintaining, and securing essential company documents with
attention to confidentiality and accuracy
Coordinating and scheduling meetings, appointments, and engagements on
behalf of the CEO, ensuring smooth operations
Registering the companywith real estate developers to establish and strengthen
strategic partnerships and business opportunities
Processing employee salaries in accordance with HR Manager and Management
approvals, ensuring timely and accurate payroll
Generating and submitting advertising permits using Trakheesi portal
Compiling detailed marketing expenditure reports and reconciling them with
actual payments to ensure accuracy and financial accountability
Managing communications and following up on commission payments for off
plan real estate deals, ensuring timely resolution

Creating Offer letters. Making Contracts for Lease and Sale properties. Listing Properties in Bayut and Dubizzle. Assiting Clients. Assisting brokers with necessary documents. Answering clients phonecalls and emails. Providing information with potential clients. Compiling documents for the brokers for easy transfer process.

Overseeing and drafting Sales Contracts
Preparing Tenancy Contracts and CA/CB/CF/ for clients and agents
Managing incoming phone calls and emails
Assisting clients with necessary documentation
Coordinating and scheduling meetings and appointments
Updating and maintaining tenant information

Handling inbound calls and providing exceptional customer assistance
Resolving customer inquiries, complaints, and issues in a timely manner
Maintaining high levels of customer satisfaction and support
Escalating complex issues to the appropriate department or supervisor
Managing customer feedback and ensuring a positive experience
Conducting follow-up calls to ensure customer satisfaction and resolve pending issues
Assisting with order processing, refunds, or exchanges as needed

Managed cash register operations efficiently
Acted as the Virtual Merchandising Assistant for the Store
Consistently achieve store targets
Upsell and promoted store promotions to drive sales
Delivered exceptional customer service at all times