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Karl Aldrine Supe, Executive
Karl Aldrine Supe, Executive

Karl Aldrine Supe

Executive·EXL

Malaysia

Bachelor's degree, General Business Management

 

Work experience

Total years of experience: 10 years, 11 months

Executive

October 2023 - August 2026

EXL

Quezon City, Philippines

October 2023 - August 2026

• Processed 50+ FMLA and Workers Compensation cases weekly with 99% accuracy.
• Tracked claims and compliance in internal case management systems.
• Supported HR and clients in regulatory and documentation matters.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Customer Care Advocate

November 2020 - August 2026

Sagility

Quezon City, Philippines

November 2020 - August 2026

• Resolved 60+ U.S. dental insurance claims daily at 98% accuracy.
• Reduced billing discrepancies by 30% through system navigation.
• Collaborated with providers and internal teams for faster resolutions.
Company industry:
Other Healthcare Services
Job role:
Finance and Investment

Accounts Receivable Specialist

February 2020 - August 2026

Nowcom Global Services – LLC

Pasig City, Philippines

February 2020 - August 2026

• Managed U.S. auto loan portfolios and negotiated repayment solutions.
• Maintained regulatory compliance and accurate account documentation.
• Leveraged CRM tools for monitoring and reporting.
Company industry:
Software Development
Job role:
Accounting and Auditing

Retention Specialist

March 2018 - August 2026

Convergys

Quezon City, Philippines

March 2018 - August 2026

• Retained U.S. subscription clients through persuasive negotiation.
• Tracked NPS and churn metrics using CRM systems.
• Provided customer-focused solutions to reduce cancellations.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Support Specialist

June 2017 - August 2026

VXI Global Solutions

Quezon City, Philippines

June 2017 - August 2026

• Provided technical troubleshooting for internet and cable connectivity issues, ensuring minimal service disruption and
timely issue resolution.
• Utilized network diagnostic tools to resolve technical problems.
• Ensured clear communication and customer satisfaction.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Information Technology

Customer Service Representative

October 2015 - August 2026

Teleperformance

Pasig City, Philippines

October 2015 - August 2026

• Managed housing loan applications and documentation reviews.
• Utilized loan processing software for account management.
• Delivered excellent service with high accuracy and efficiency.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

IGCSE Elective Educator – History & Geography

August 2024 - August 2025

Primrose Hill International School

Kuala Lumpur, Malaysia

August 2024 - August 2025

• Delivered structured instruction for IGCSE History and Geography electives, supporting curriculum implementation and
classroom learning.
• Assisted in student assessment, progress tracking, and academic performance monitoring.
• Worked in a multicultural environment, adapting teaching delivery to diverse student backgrounds and learning needs,
ensuring effective cross-cultural communication and engagement.
Company industry:
Primary, Prep, & Secondary School

Data Analyst

April 2019 - December 2019

CGI

Pasig City, Philippines

April 2019 - December 2019

• Managed delinquent accounts using skip tracing and investigative databases.
• Negotiated settlements to maximize recovery rates.
• Maintained accurate records and ensured compliance with U.S. regulations.
Company industry:
IT Services
Job role:
Information Technology

Education

Cebu Institute of Technology – University

September 2026

September 2026

Bachelor's degree, General Business Management

Philippines

Midway Colleges Inc.

March 2015

March 2015

Bachelor's degree, Marine Engineering

Philippines

San Francisco High School

May 2012

May 2012

High school or equivalent, High School - Secondary Level

Philippines

Skills

Customer Care

Expert

CRM software

Expert

Microsoft Office

Expert

Microsoft Excel

Intermediate

Customer Retention

Expert

Languages

English

Expert

Filipino

Native Speaker

Spanish

Beginner

Trainings and Certifications

Certifications

Conducting Data Analysis

Technical Education and Skills Development Authority (TESDA)

Apr 2026

Microsoft Cybersecurity Course: Security, Compliance, and Identity Fundamentals

Technical Education and Skills Development Authority (TESDA)

Apr 2026

Trainings

Business Analytics Foundations: Descriptive, Exploratory, and Explanatory Analytics

Linked In Learning

May 2026

Extramural Course in Spanish Language

University of the Philippines Diliman

Oct 2022

Managing Business Operation

Technical Education and Skills Development Authority (TESDA)

Apr 2026

Preparing Financial Reports

Technical Education and Skills Development Authority (TESDA)

Apr 2026