Jyothis Manu V M

Led cross-functional analysis to define business requirements, delivering process optimization and measurable
efficiency improvements across operations.
Developed data-driven dashboards to track KPIs, performance metrics, and operational insights, accelerating
stakeholder decision-making cycles.
Implemented solution proposals to resolve workflow bottlenecks, reducing turnaround time (TAT) and improving process
efficiency.
Collaborated with IT and Operations teams to pilot system enhancements, improving reporting accuracy, data integrity,
and operational control.

Analyzed end-to-end business processes to define functional and technical requirements, driving faster decision
making and process standardization.
Designed and implemented reporting solutions that increased operational visibility, supported strategic planning, and
improved management reporting.
Translated stakeholder requirements into functional specifications, reducing delivery rework, change cycles, and
implementation risks.
Facilitated cross-functional workshops to identify process gaps, align stakeholders, and deliver scalable business
solutions.

Led requirement workshops to define business needs and translated them into functional specifications.
Designed solution proposals that delivered measurable results and reduced delivery rework.
Created stakeholder communication plans improving alignment, governance, and decision speed.
Developed test scenarios and validated solutions ensuring release quality, risk reduction, and system readiness.

Configured CRM and DBM modules to align with Ashok Leyland business workflows, improving data consistency and
cross-team integration.
Designed and executed data migration activities for customer master records, resulting in a measurable reduction in
duplicate entries and improved data quality.
Collaborated with business stakeholders to define requirements and delivered detailed SAP functional specifications for
CRM-SAP integrations.
Resolved system issues, optimized report queries, and improved reporting accuracy while accelerating issue resolution.

Implemented CRM configuration changes for Ashok Leyland, aligning sales processes with SAP modules and delivering
measurable business results.
Developed database management routines to improve data accuracy, reduce data redundancy, and strengthen system
reliability.
Collaborated with cross-functional teams to map business requirements to SAP CRM / DBM functional designs,
improving deployment speed and solution quality.
Led User Acceptance Testing (UAT) and conducted end-user training sessions, increasing user adoption and reducing
post-go-live support tickets.
Documented system configurations, process flows, and change logs, enabling effective knowledge transfer and ongoing
system maintenance.

Documented system configurations, process flows, and change logs, enabling effective knowledge transfer and ongoing
system maintenance.
Configured CRM-DBM data mappings to streamline data flow, reduce reconciliation effort, and enhance system
integration.
Led requirement-gathering workshops to translate business needs into SAP functional specifications.
Created test scenarios and executed functional testing to validate CRM-SAP integrations, ensuring defect reduction,
release quality, and system stability.