Joe Nguru

Premium streetwear and lifestyle retail brand at one of the worlds busiest shopping destinations
• Curated luxury apparel and lifestyle pieces for a diverse, high-footfall clientele, using personalised styling advice to
drive upsells and cross-sells.
• Built lasting client relationships through atentive, consultative service, turning first-time shoppers into repeat
customers.
• Resolved customer queries and complaints calmly under pressure, protecting the premium shopping experience at
all times.
• Owned stock replenishment and visual merchandising to keep the sales floor at flagship-store standard.
• Partnered closely with the wider team to sustain service and sales standards through peak trading periods.

Worlds largest indoor theme park and a leading luxury retail destination welcoming guests from 80+ countries
• Sold Ferrari-branded apparel across all seasonal collections, alongside wider branded merchandise, to an
international guest base representing 80+ nationalities.
• Delivered atentive, high-standard guest service at pace, adapting style for each guest without compromising the
luxury experience.
• Onboarded and mentored new team members on POS systems and brand service standards.
• Handled VIP and guest requests with discretion, aiming for a positive resolution on every interaction.
• Maintained accurate cash handling and stock records in line with strict store procedures.

Dubais largest multicultural festival destination, atracting millions of visitors per season
• Supported large daily visitor volumes during a demanding multi-month seasonal event.
• Managed ticketing, general enquiries, and customer concerns in a fast-paced, multicultural seting.
• Kept transaction records accurate and audit-ready throughout the contract period.
Planned career break, (personal travel), before returning to full-time luxury retail.