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Jihan Dabbour Dabbour, Senior Sales Associate / Sales Specialist

Jihan Dabbour Dabbour

Senior Sales Associate / Sales Specialist·Chalhoub Group – L’Occitane en Provence

Jordan

Bachelor's degree, Interior Design

Work experience

Total years of experience: 4 years, 2 months

Senior Sales Associate / Sales Specialist

October 2021 - January 2024

Chalhoub Group – L’Occitane en Provence

Amman, Jordan

October 2021 - January 2024

Achieved Top Performer status by consistently exceeding sales targets and raising regional KPI benchmarks.
•
•
• recognition of exceptional performance and demonstrated leadership.
Utilized Oracle-based CRM systems to manage high-value client portfolios and increase loyalty.
Completed Train the Trainer program, mentoring and onboarding new team members on luxury standards.
•
Company industry:
Retail & Wholesale

Senior Sales Associate / Sales Specialist

October 2021 - January 2024

Chalhoub Group – L’Occitane en Provence

Amman, Jordan

October 2021 - January 2024

Achieved Top Performer status by consistently exceeding sales targets and raising regional KPI benchmarks.
•
•
• Relocated to the Dubai branch in recognition of exceptional performance and demonstrated leadership.
Utilized Oracle-based CRM systems to manage high-value client portfolios and increase loyalty.
Completed Train the Trainer program, mentoring and onboarding new team members on luxury standards.
•
Company industry:
Retail & Wholesale

Sales Associate & Social Media Specialist

January 2021 - January 2022

Jo Pet Zone

Amman, Jordan •Hybrid

January 2021 - January 2022

• Certified by Royal Canin as a Pet Nutritionist, providing expert-led consultative sales.
Curated social media content to enhance digital brand presence and drive foot traffic.
•
Company industry:
Retail & Wholesale

Sales Associate

January 2021 - July 2021

Azadea Group

Amman, Jordan

January 2021 - July 2021

•
•
Maintained superior customer service and store operational standards in a fast-paced retail setting.
Contributed to team sales goals through proactive engagement and product knowledge.
Company industry:
Retail & Wholesale

Customer Service Representative

January 2019 - January 2020

CS MENA

Amman, Jordan •Hybrid

January 2019 - January 2020

Delivered professional support and resolved complex client inquiries with high quality and speed.
•
•

Maintained exceptional customer satisfaction scores through effective communication.
Company industry:
Call Centers & Customer Care Outsourcing

Interior Designer / Sales Consultant

January 2019 - October 2019

Shahwan Furniture

Amman, Jordan

January 2019 - October 2019

•
•
•
Applied interior design expertise to offer customized luxury furniture solutions and space planning.
Consulted with clients on aesthetics, materials, and coordination to drive sales conversion.
Managed high-end projects from conceptual design to final sales and customer satisfaction.
Company industry:
Home & Office Furniture

Education

Applied Science Private University

January 2023

January 2023

Bachelor's degree, Interior Design

Jordan

Applied Science Private University

January 2023

January 2023

Bachelor's degree, Interior Design

Jordan

GPA (percentage): 93%

GPA (percentage): 93%

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
CREATIVE DESIGN
Intermediate
CREATIVE DESIGN
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
FURNITURE DESIGN
Intermediate
FURNITURE DESIGN
Intermediate
INTERIOR DESIGN
Intermediate
INTERIOR DESIGN
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
KEY PERFORMANCE INDICATORS KPIS
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LUXURY GOODS
Intermediate
LUXURY GOODS
Intermediate
SALES
Intermediate
SALES
Intermediate
SPACE PLANNING
Intermediate
SPACE PLANNING
Intermediate

Languages

Arabic

Native Speaker

English

Expert

Turkish

Expert

Training and Certifications

Certifications
Certified Pet Nutritionist
Train the Trainer