Jensi Mathew

Responding promptly to customer inquiries and communicating with customers through various channels.
• Prepare and share estimates/ quotations generated using ERP/ CRM with customers, based on received inquiry.
• Processing orders, forms, applications and requests.
• Provide professional support, ensure customer satisfaction, acknowledge and resolve customer complaints.
• Tracks and documents change orders to ensure proper billing at job completion.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues in Service Center, Sales Teams and Management as necessary.
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Managing the team of customer service representatives in Service Center with everyday activities.
• Provide feedback on the efficiency of the customer service process.

Quotations, tender submissions, price negotiations, order closures and customer purchase order management
• Product promotion, consultation, price maintenance using solid discussion with existing, prospective and walk-in customers to match and fulfill requirements
• Processing of clients orders; activities include order management on ERP, prepare purchase requisitions, monthly stock orders.
• Coordination on supplier purchase order follow ups with buyer (purchase team) warehouse and logistics. Client forwarders collection follow ups.
• Responsible for valuables invoicing
• Generate delivery notes, invoices, manual billings, schedule order ship outs, sales returns and sales closures
• Monitor backorders and process orders as soon as products are available
• Work with Business Managers, Sales Engineers and finance department to monitor client payments and ensure credit limits and payment terms are adhered
• Update Business Managers and Sales engineers on quotation, purchase order status and delivery slots for weekly follow ups
• Customer quotation follow ups and sales coordination through telephone, emails, fax and all effective methods of communication
• Principle associations are Radiodetection, Proceq SA, Casella, Campbell Scientific, Helmut Fischer, Mala Geoscience, Elcometer, ETI, Ascott Analytical equipment, Kern and Sohn, BW Technologies, Defelsko etc

• Provide effective office administration, follow up on new orders & support after-sales
• Assist with execution of sales strategies, purchase & sales order, delivery of ongoing and fresh customer orders
• Develop rapport and cultivate strong client relationships based on trust with potential and existing clients
• Plan, organize & participate in client meetings, promotional events, exhibitions etc
• Handle incoming & proof read outgoing email correspondences
• Prepare introduction letter, consignment agreement, data input, document filing and record management
• Perform and oversee tasks such as delivery note, quotations, invoices, price list for products
• Deliver onsite after-sales product training including benefits, usage, know-how, sales support, replacement, etc
• Supervise weekly sales and identify road blocks (Salons, Health & ladies clubs, beauty centers, Spas etc)
• Track monthly sales report and follow up on the outstanding invoices

• Perform general administrative duties in the reception area and welcome visitors.
• Publish recruitment advertisements; filter suitable CV's, shortlist and schedule interviews for candidates
• Produce offer letters; maintain new and existing employee records. Initiate monthly salary process
• Maintain confidential Data, Records, and Contracts, Power of Attorney’s, non-routine & relevant information
• Maintain everyday correspondence with Bank managers, legal experts, translators, Govt/ Non-Govt officials for both Lawyers and Debt Collection
• Assist the team with Corporate Services; continue strong working relationships with clients
• Assist business development team to arrange, organize, schedule appointments/ meetings & participate
• Produces notes, summaries, Minutes, memos, compose responses & manage business communications
• Arrange accommodation & travel plans for clients, coordinate on itinerary on request and requirement
• Coordinate on invoices, accommodation and travel expenses, bills to clients, admin expenses etc
• Inventory and replenishing office supplies

• Announced training schedules, event details, availability of new/ updated E-learning modules/ courses to employees
across HP, mentioned deadlines and as a follow up tracked participant acceptance replies
• Coordinated with various recruitment team on On-boarding and New employee E-learning modules
• Ensure consistent delivery of trainings based on the schedule matched with annual calendar
• Partnered with SME’s to release Month & Yr End Calendar’s for critical Finance Planning & Review Apps
• Collaborated with teams on Events, Schedules, app updates, planned outages & related communications
• Extensively worked on content development, communications, creation of pages, daily updation of various sections on websites, linking, editing and proofreading of training content
• Design, develop and execute communication deliverable to provide appropriate level of information to target audiences through a variety of channels, including Intranet, Email, Blogs and other online mediums
• Supported Finance operations with Global Business Analytics Teams across Continents
• Monitored Finance departments KPI by tracking, collating, sorting and also notifying the associate team

• Recruited extensively for HP’s Global Service Desk/ Global Solution Center verticals
• Conducted individual evaluations, written assessments, group discussions, one to one interviews
• On-boarded and coordinated with all teams within HR for smooth transition & orientation
• Developed training content, manuals, relevant materials and also managed, upgraded and updated the same periodically. Trained New Hire batches, conducted refresher training
• Supported Operations with Auditing calls, Calibrations, Coaching sessions, one-to-one feedback, participated in Clients Meetings, Conference meetings etc. Paneled several during UAT’s (User Acceptance Test)
• Reported C-Sat analysis on weekly, fortnightly & Monthly to Internal and overseas Clients

• IT helpdesk analyst & offered resolution for Tech issues for Bearing Point end users

• Supported with first level troubleshooting on most of the Microsoft products to US end users