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Imraan Dawood, Business Development Executive (BDE) Manager
Imraan Dawood, Business Development Executive (BDE) Manager

Imraan Dawood

Business Development Executive (BDE) Manager·Anne

Qatar

Diploma, BCom Information Systems

 

Work experience

Total years of experience: 10 years, 3 months

Business Development Executive (BDE) Manager

January 2025 - Present

Anne

Cape Town, South Africa

January 2025 - Present

• Provide product information and advice to help customers make
informed decisions.
• Maintain product knowledge and stay updated on promotions and
offers.
• Process sales to travel agencies.
• Train New prospects on systems to book flights, accommodations,
transfers, packages.
• Monitor team performances and meet daily, weekly and monthly
targets.
• Collaborate with team members to ensure smooth daily operations.
Company industry:
Primary, Prep, & Secondary School

Business Development Executive (BDE) Manager

January 2025 - Present

T3

Cape Town, South Africa

January 2025 - Present

• Provide product information and advice to help customers make informed decisions.
• Maintain product knowledge and stay updated on promotions and offers.
• Process sales to travel agencies.
• Train New prospects on systems to book flights, accommodations, transfers,
packages.
• Monitor team performances and meet daily, weekly and monthly targets.
• Collaborate with team members to ensure smooth daily operations.
Company industry:
Airlines

Business Development Executive (BDE) Manager

January 2025 - Present

Karriem Hoosain

Cape Town, South Africa

January 2025 - Present

• Provide product information and advice to help customers make
informed decisions.
• Maintain product knowledge and stay updated on promotions and
offers.
• Process sales to travel agencies.
• Train New prospects on systems to book flights, accommodations,
transfers, packages.
• Monitor team performances and meet daily, weekly and monthly
targets.
• Collaborate with team members to ensure smooth daily operations.
Company industry:
Travel Agency

Business Development Executive

January 2025 - September 2025

Top Travel Trip

Cape Town, South Africa

January 2025 - September 2025

Company industry:
Tourism, Museum, & Cultural
Job role:
Hospitality and Tourism

Cabin Crew: F2

February 2022 - May 2024

Qatar Airways

Doha, Qatar

February 2022 - May 2024

Fleet: Boeing: 777-200, 777-300, 787-8, 787-9 Airbus: A350-900, A350-1000, A330, A320, A321
Duties:
Providing safety first for passengers on board ⋅ Providing first-class service ⋅ First Aid trained ⋅ Assisting in all customer needs on board the aircraft ⋅ Conducting pre-flight safety checks and ensuring compliance with all safety protocols ⋅ Delivering in-flight meals and beverages while catering to special dietary requirements ⋅ Managing passenger boarding and disembarkation processes eficiently ⋅ Resolving passenger complaints and issues with professionalism and empathy ⋅ Communicating efectively with the flight deck and ground staf to ensure smooth operations
⋅ Providing language assistance for non-English speaking passengers ⋅ Supporting and mentoring new cabin crew members ⋅ Participating in regular safety and service training sessions to maintain high standards ⋅ Ensuring cabin cleanliness and readiness for departure ⋅ Managing emergency situations and evacuations according to protocol
Company industry:
Airlines
Job role:
Customer Service and Call Center

F2

February 2022 - May 2024

QATAR AIRWAYS

Doha, Qatar

February 2022 - May 2024

Duties:

Providing safety first for passengers on board
⋅ Providing first-class service
⋅ First Aid trained
⋅ Assisting in all customer needs on board the aircraft
⋅ Conducting pre-flight safety checks and ensuring compliance
with all safety protocols
⋅ Delivering in-flight meals and beverages while catering to
special dietary requirements
⋅ Managing passenger boarding and disembarkation processes
efficiently
⋅ Resolving passenger complaints and issues with
professionalism and empathy
⋅ Communicating effectively with the flight deck and ground
staff to ensure smooth operations
⋅ Providing language assistance for non-English speaking
passengers
⋅ Supporting and mentoring new cabin crew members
⋅ Participating in regular safety and service training sessions
to maintain high standards
⋅ Ensuring cabin cleanliness and readiness for departure
⋅ Managing emergency situations and evacuations according
to protocol
Company industry:
Airlines
Job role:
Customer Service and Call Center

Cabin Crew: F2 Performance Manager

February 2022 - May 2024

QATAR AIRWAYS

Doha, Qatar

February 2022 - May 2024

Providing safety first for passengers on board
⋅ Providing first-class service
⋅ First Aid trained
⋅ Assisting in all customer needs on board the aircraft
⋅ Conducting pre-flight safety checks and ensuring compliance with all safety
protocols
⋅ Delivering in-flight meals and beverages while catering to special dietary
requirements
⋅ Managing passenger boarding and disembarkation processes efficiently
⋅ Resolving passenger complaints and issues with professionalism and
empathy
⋅ Communicating effectively with the flight deck and ground staff to ensure
smooth operations
⋅ Providing language assistance for non-English speaking passengers
⋅ Supporting and mentoring new cabin crew members
⋅ Participating in regular safety and service training sessions to maintain high
standards
⋅ Ensuring cabin cleanliness and readiness for departure
⋅ Managing emergency situations and evacuations according to protocol
Company industry:
Airlines

Technical Support Advisor/Analyst Team Leader/Manager

June 2020 - June 2021

SAGE (WEBHELP)

Cape Town, South Africa

June 2020 - June 2021

⋅ Assisting customers in US & Canada
⋅ Resolve all disputed queries on technical software issues (troubleshooting)
⋅ Resolve all queries on first call (FCR)
⋅ Assist special needs customers, resolve customer complaints
Company industry:
Call Centers & Customer Care Outsourcing

Technical Support Advisor/Analyst

June 2020 - June 2021

SAGE (WEBHELP)

Cape Town, South Africa

June 2020 - June 2021

⋅ Assisting customers in US & Canada
⋅ Resolve all disputed queries on technical software issues
(troubleshooting)
⋅ Resolve all queries on first call (FCR)
⋅ Assist special needs customers, resolve customer complaints
Company industry:
Call Centers & Customer Care Outsourcing

Customer service and sales advisor Team Leader/Manager

July 2016 - August 2019

NPOWER

Cape Town, South Africa

July 2016 - August 2019

Assisting customers with the best of services.
Objection handling
Resolve all disputed queries
Resolve all queries on first call (FCR)
Assist special needs customers, resolve customer complaints
and other duties delegated
Sell gas and electricity to UK customers
Reach daily, weekly, and monthly targets
Company industry:
Electric Power Production & Transmission

Customer service and sales advisor Team Leader/Manager

July 2016 - August 2019

NPOWER (TELEPERFORMANCE)

Cape Town, South Africa

July 2016 - August 2019

⋅ Assisting customers with the best of services.
⋅ Objection handling
⋅ Resolve all disputed queries
⋅ Resolve all queries on first call (FCR)
⋅ Assist special needs customers, resolve customer complaints and other duties
delegated
⋅ Sell gas and electricity to UK customers
⋅ Reach daily, weekly, and monthly targets
Company industry:
Call Centers & Customer Care Outsourcing

Promoted to System Matter Expert (SME)

July 2016 - August 2019

NPOWER

Cape Town, South Africa

July 2016 - August 2019

⋅ Assisting customers with the best of services.
⋅ Objection handling
⋅ Resolve all disputed queries
⋅ Resolve all queries on first call (FCR)
⋅ Assist special needs customers, resolve customer complaints
and other duties delegated
⋅ Sell gas and electricity to UK customers
⋅ Reach daily, weekly, and monthly targets
Company industry:
Electric Power Production & Transmission

Customer service and sales agent Manager

July 2013 - December 2014

BRISTISH GAS RESIDENTIAL (WNS)

Cape Town, South Africa

July 2013 - December 2014

⋅ Assisting customers with the best of services.
⋅ Objection handling
⋅ Resolve all disputed queries
⋅ Resolve all queries on first call (FCR)
⋅ Assist special needs customers, resolve customer complaints and other duties
as delegated
⋅ Assist manager and supervisor with miscellaneous tasks
Company industry:
Call Centers & Customer Care Outsourcing

Customer service and sales agent

July 2013 - December 2014

BRISTISH GAS RESIDENTIAL (WNS)

Cape Town, South Africa

July 2013 - December 2014

⋅ Assisting customers with the best of services.
⋅ Objection handling
⋅ Resolve all disputed queries
⋅ Resolve all queries on first call (FCR)
⋅ Assist special needs customers, resolve customer complaints
and other duties as delegated
⋅ Assist manager and supervisor with miscellaneous tasks
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Assistant manager

December 2012 - March 2013

DISCARE GUGULETHU

Cape Town, South Africa

December 2012 - March 2013

Company industry:
Consumer Packaged Goods Manufacture
Job role:
Accounting and Auditing

Sales representative

September 2012 - December 2012

AMAZON WEB SERVICES

Cape Town, South Africa

September 2012 - December 2012

Company industry:
IT Services
Job role:
Sales

Education

Unis

July 2013

July 2013

Diploma, BCom Information Systems

South Africa

UNISA

July 2013

July 2013

High school or equivalent, Information Systems

South Africa

UNISA

July 2013

July 2013

High school or equivalent, Administration And Information Systems

South Africa

Belgravia High School

November 2006

November 2006

High school or equivalent, English

South Africa

Belgravia High School

January 2006

January 2006

High school or equivalent, English

South Africa

Belgravia High School

January 2006

January 2006

High school or equivalent, Physics/

South Africa

Skills

Hospitality

Expert

Flight Safety

Expert

Customer Service

Expert

Microsoft Office

Intermediate

Customer Care

Expert

Customer Service

Expert

Microsoft Excel

Intermediate

Management

Intermediate

BIOLOGY

Intermediate

EMPATHY

Intermediate

FIRST AID

Intermediate

INFORMATION SYSTEMS

Intermediate

MATHEMATICS

Intermediate

OPERATIONS

Intermediate

PHYSICS

Intermediate

PROCESS SAFETY

Intermediate

PROFESSIONALISM

Intermediate

SALES

Intermediate

BUSINESS DEVELOPMENT

Intermediate

COMPUTER PROGRAMMING

Intermediate

MATHEMATICS

Intermediate

OPERATIONS

Intermediate

PERFORMANCE MANAGEMENT

Intermediate

PHYSICS

Intermediate

PRODUCT INFORMATION MANAGEMENT

Intermediate

PRODUCT KNOWLEDGE

Intermediate

PROFESSIONALISM

Intermediate

SALES

Intermediate

Languages

English

Native Speaker

Afrikaans

Beginner